In reply to a post by MrSaffron:

I think PlusNet reps are answering based on a cease order being raised i.e. someone is moving out and then someone new moving in.

At the risk of repetition:

-It's made clear in the Plusnet forum query that nobody new is moving in, rather existing users are remaining and wish to migrate.
- I've migrated several lines and several times with a different name (inc surname) on the outgoing and incoming accounts and the migration has never, ever been queried let alone stopped.
- OFCOM regulations explicitly state, for the MAC process at least, that an end user who is not the account holder is permitted to migrate, so long as they have the account holders permission:

k) �End-User� means:
i) an Account holder; or
ii) a person who may be authorised, by a person falling within paragraph (i) above, so as to transfer the Broadband Service

In reply to a post by vimto_girl:

In reply to a post by MrSaffron:

I think PlusNet reps are answering based on a cease order being raised i.e. someone is moving out and then someone new moving in.

At the risk of repetition:

-It's made clear in the Plusnet forum query that nobody new is moving in, rather existing users are remaining and wish to migrate.
- I've migrated several lines and several times with a different name (inc surname) on the outgoing and incoming accounts and the migration has never, ever been queried let alone stopped.
- OFCOM regulations explicitly state, for the MAC process at least, that an end user who is not the account holder is permitted to migrate, so long as they have the account holders permission:

k) �End-User� means:
i) an Account holder; or
ii) a person who may be authorised, by a person falling within paragraph (i) above, so as to transfer the Broadband Service

Can we be certain that the OP as an end user didn't inform PN that he wished to cancel the broadband since in the case of a migration to Sky full LLU (?) a MAC key is not required. If the word "cancel" had been inadvertently used then it's possible that a cease order was put on the line by PN...

+1

In reply to a post by 4M2:

Can we be certain that the OP as an end user didn't inform PN that he wished to cancel the broadband since in the case of a migration to Sky full LLU (?) a MAC key is not required. If the word "cancel" had been inadvertently used then it's possible that a cease order was put on the line by PN...

Either way, we need to find out if BT Wholesale are now charging a cease fee on BTw to LLU migrations within the same property.

In reply to a post by Oliver341:

In reply to a post by 4M2:

Can we be certain that the OP as an end user didn't inform PN that he wished to cancel the broadband since in the case of a migration to Sky full LLU (?) a MAC key is not required. If the word "cancel" had been inadvertently used then it's possible that a cease order was put on the line by PN...

Either way, we need to find out if BT Wholesale are now charging a cease fee on BTw to LLU migrations within the same property.

Yes I agree - however I've never done a migration without a MAC key but I would imagine it's only necessary to give notice of leaving/migration, since the gaining ISP (in this case Sky LLU) will handle the recognised migration process? If at the point of leaving/migration a cease order was raised by PN then there must have been a error made somewhere in the migration process or perhaps the OP inadvertently instructed a cancellation of broadband on his line when he gave notice of leaving?

In reply to a post by 4M2:

Yes I agree - however I've never done a migration without a MAC key but I would imagine it's only necessary to give notice of leaving/migration, since the gaining ISP (in this case Sky LLU) will handle the recognised migration process?

In the case of MPF there is no need to ever inform the losing ISP of the transfer, the gaining provider handles everything via the recognised migration process. As I understand it Ofcom are in the process of standardising the process so that all migrations (whether on WLR or MPF) are handled 100% by the gaining provider.

The spanner in the works is that some ISPs have a mandatory notice period in the T&C whereas other ISPs take notification from the gaining ISP as adequate notice. I think Ofcom need to make the latter scenario standard too, since the process of the customer providing notice could inadvertently result in the operator of the losing ISP placing a cease.

Edited by Oliver341 (Wed 11-Jun-14 11:32:17)

In reply to a post by Oliver341:

The spanner in the works is that some ISPs have a mandatory notice period in the T&C whereas other ISPs take notification from the gaining ISP as adequate notice. I think Ofcom need to make the latter scenario standard too, since the process of the customer providing notice could inadvertently result in the operator of the losing ISP placing a cease.

That does possibly fit the scenario in the OP's case when he stated "Plusnet want to charge me £30 because of "differences in the set ups" (not an exact quote to be fair, but it wasn't clear exactly what the charge is for)" and confusion may have arisen when he gave notice to leave PN. A cease of broadband on a line, as part of the migration, would surely be unnecessary as has been established earlier in this thread, namely that a period of "downtime" whilst work is done at the exchange would not generate a cease order.

In reply to a post by 4M2:

That does possibly fit the scenario in the OP's case when he stated "Plusnet want to charge me £30 because of "differences in the set ups" (not an exact quote to be fair, but it wasn't clear exactly what the charge is for)" and confusion may have arisen when he gave notice to leave PN. A cease of broadband on a line, as part of the migration, would surely be unnecessary as has been established earlier in this thread, namely that a period of "downtime" whilst work is done at the exchange would not generate a cease order.

The issue of cancelling the old service mucking up migrations is one reason I support 100% gaining provider led migrations.

But I don't like to assume what the OP, or Plusnet, did, and hopefully MrSaffron will hear back from BTw soon about any mandatory cease fees for WLR to MPF BB migrations.

Edited by Oliver341 (Wed 11-Jun-14 12:10:55)

In reply to a post by Oliver341:

But I don't like to assume what the OP, or Plusnet, did, and hopefully MrSaffron will hear back from BTw soon about any mandatory cease fees for WLR to MPF BB migrations.

Sure

In reply to a post by 4M2:

In reply to a post by vimto_girl:

In reply to a post by MrSaffron:

I think PlusNet reps are answering based on a cease order being raised i.e. someone is moving out and then someone new moving in.

At the risk of repetition:

-It's made clear in the Plusnet forum query that nobody new is moving in, rather existing users are remaining and wish to migrate.
- I've migrated several lines and several times with a different name (inc surname) on the outgoing and incoming accounts and the migration has never, ever been queried let alone stopped.
- OFCOM regulations explicitly state, for the MAC process at least, that an end user who is not the account holder is permitted to migrate, so long as they have the account holders permission:

k) �End-User� means:
i) an Account holder; or
ii) a person who may be authorised, by a person falling within paragraph (i) above, so as to transfer the Broadband Service

Can we be certain that the OP as an end user didn't inform PN that he wished to cancel the broadband since in the case of a migration to Sky full LLU (?) a MAC key is not required. If the word "cancel" had been inadvertently used then it's possible that a cease order was put on the line by PN...

Mr Saffron is discussing specifically a different case on the Plusnet forum - he is for some reason saying in that case a cease not a migration must have been performed due to a difference in account holders names, and he is for some reason ignoring Plusnet's repeated and detailed explanation on that thread that this was not the case, rather the charge was due to migration to LLU. It is this case I am referring to and in this case, yes it is certain that Plusnet were well aware this was intended to be a transfer/migration.