In reply to a post by vimto_girl:

Mr Saffron is discussing specifically a different case on the Plusnet forum - he is for some reason saying in that case a cease not a migration must have been performed due to a difference in account holders names, and he is for some reason ignoring Plusnet's repeated and detailed explanation on that thread that this was not the case, rather the charge was due to migration to LLU. It is this case I am referring to and in this case, yes it is certain that Plusnet were well aware this was intended to be a transfer/migration.

Yes I take your point about the status of an "end user" but I do remember a topic on this forum some time ago where a PN broadband only end user had changed his phone number, he informed PN of the change but it was not updated on their system for some reason yet he continued to receive broadband on his line since the line was only referenced on the system - the phone number as such was irrelevant.

I think it was only when he wished to migrate away from PN that the change of phone number became an issue. The same could perhaps be true when it involves the real name of the end user: i.e. Mr. X is not updated to Mr. Y and issues could arise with a migration?

Since it would have been in the mandatory notifications BT has to make to Ofcom and the various pricing regulation areas I doubt it is real, and we have an odd scenario and PlusNet being a little different.

Similar to the 19.5 Meg upload on the new up to 38 Meg service, i.e. they are connecting you on the 80/20 product. PlusNet are convinced this is what they are doing, but I have my doubts until I see a speed test or two.

Rather than throw sticky mud around lets wait for BT Wholesale statement to say whether they charge for leaving a WBC/IPStream to a full LLU service.

Given the size of PlusNet compared to BT Retail one would have expected to see 5 or 6 times as many incidents, and also people like Adrian Kennard would have moaned about it for AAISP customers (they use both WBC and TalkTalk networks).

In reply to a post by MrSaffron:

Rather than throw sticky mud around lets wait for BT Wholesale statement to say whether they charge for leaving a WBC/IPStream to a full LLU service.

Given the size of PlusNet compared to BT Retail one would have expected to see 5 or 6 times as many incidents, and also people like Adrian Kennard would have moaned about it for AAISP customers (they use both WBC and TalkTalk networks).

Im not for one minute saying anything either way about BT Wholesale charges, or whether Plusnet's explanation is accurate - I am in fact surprised like you are and wait to see. Not just that, I was quite vocal that the Plusnet customer should not be charged according to their T&C (let's imagine a straightforward migration requested properly) even if it turns out to be charged to them by BTw.

In reply to a post by MrSaffron:

Since it would have been in the mandatory notifications BT has to make to Ofcom and the various pricing regulation areas I doubt it is real, and we have an odd scenario and PlusNet being a little different.

Similar to the 19.5 Meg upload on the new up to 38 Meg service, i.e. they are connecting you on the 80/20 product. PlusNet are convinced this is what they are doing, but I have my doubts until I see a speed test or two.

Sometimes it does seem that PN can get into a muddle with things

Just done a check on my line for PN Unlimited Fibre Broadband and it says "40Mb download", "up to 38Mb download speeds" and "Up to 19.5Mb upload speeds" £17.49 per month, 18 month contract, £50 activation - that's broadband only.

Impacted FTTC Line Rate range from BT checker: 80Mbps to 70.2Mbps downstream, 20Mbps to 17.9Mbps upstream.

Don't think I'll migrate from ADSL2+ SMPF though since I'm quite happy with a ~12500Kbps downstream sync and a 1022Kbps upstream sync for the potential of PN's 19.5Mb upstream speed!

Edited by 4M2 (Wed 11-Jun-14 15:17:46)

We're definitely provisioning customers on 80/20 and capping the download speed to 40.

In reply to a post by MrSaffron:

Since it would have been in the mandatory notifications BT has to make to Ofcom and the various pricing regulation areas I doubt it is real, and we have an odd scenario and PlusNet being a little different.

If Plusnet are claiming to be charged a fee by BT Wholesale and passing it on to the end user when in fact BT Wholesale are making no such charge against Plusnet, I think the word "deceptive" is more appropriate than "different".

I think the charge, whatever it is, will be direct from Openreach to Plusnet. Just the support person not fully aware.

In reply to a post by RobertoS:

I think the charge, whatever it is, will be direct from Openreach to Plusnet.

I believe the broadband cease charge is raised by BT Wholesale. But whether this charge is actually being raised by them for migrations to MPF is debatable.