Yep. Just to summarise....
1) Father with Metronet for Broadband, BT for phones.
2) I'm noted on the Metronet account as being able to speak for my father. (Though this hasn't always worked, perhaps it was part of a ticket rather than being noted properly.)
3) His speed is terribly slow (long way from exchange), can get fibre, so we decide to shift to a Plusnet tariff for fibre as well as moving the phone service over.
4) Phone up (don't remember which number). I explain. The rep double checks we can fibre. No problem. I reminded him Metronet was part of Plusnet and he seemed to know this already but said that he'd have to set up a new account anyway. I did ask him if that was necessary, he said it was. He also seemed to have no problem speaking to me on behalf of my father - I think he saw the authorisation. Not sure. He said he would have to get the bank details from my father though. (He paid debit card on the Metronet tariff, but we decided DD would be better to avoid the fee on the Plusnet tariff.) He called my father to collect these and it was all "done". I think my father was given a date for installation - either that or it came later by email.
5) The guy called me back to confirm "all done" but said he would need a MAC code "for the transfer from BT". I queried this saying that surely we wouldn't need this as it was an old Metronet service we were transferring from. He said we would need a code and would send a text about it. I'm guessing he might have got confused, thinking the broadband was with BT or something. As he was adamant, I didn't want argue in case it was the case we needed a code to transfer the phone service from BT.
6) Then we started getting the texts asking for the MAC and I posted here.
7) Linn offered to look into it (from here), and I PM'd though haven't seen a response.
8) I phoned in and spoke to somebody who confirmed we didn't need a MAC and couldn't see any reason why the installation shouldn't go ahead. He was helpful, but a little guarded saying he couldn't see that I was authorised to speak for my father.
9) Subsequently received a further text asking for the MAC again and saying the order can't be processed until one is supplied.
10) My father has been debited the initial charges, but hasn't received any fibre hub or whatever (not sure if he is supposed to).
So really have no idea if the installation is held up or not!
Edited by deleted (Thu 12-Jun-14 13:21:51)
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