Can one take the PN 40/20 product, monitor the sync speed, which may reduce due to crosstalk etc. and then upgrade to 80/20, within the contract period, if the line can sustain sync speeds well in excess of 40Mbps? In other words test the line on 40/20 and if the performance warrants it upgrade away from the PN imposed speed limit?

If a customer is signing up for any Residential Fibre Product they should be provided on the 80/20 product, irrelevant of downstream speeds

I've seen a couple of examples where this hasn't happened, but they've been manual errors, rather than automated provisions.

yep.

In reply to a post by KellyD:

yep.

So I guess that would be a manual adjustment to the PN profile to more closely track the BT profile if one upgraded from 40/20 to 80/20. And just to confirm: this could be done during the initial 18 month contract together with a price adjustment yet without an additional activation fee for a broadband only deal?

Yep. I believe it's scheduled for next billing date though.

Thanks for the info

And without restarting the 18 months? (An implied q from 4M2 I think, but not specifically asked or answered).

In reply to a post by RobertoS:

And without restarting the 18 months? (An implied q from 4M2 I think, but not specifically asked or answered).

I certainly didn�t consider the possibility that restarting an 18 month contract, during the initial 18 month term, would be required for an upgrade and I should have specifically asked about that - thanks Bob for posting the additional enquiry

A product upgrade normally does, unless a special arrangement is made.

In reply to a post by RobertoS:

A product upgrade normally does, unless a special arrangement is made.

A new contract wouldn't be too bad if one just monitored the line for a few a months on the 40/20 product, then, if performance justified it, an upgrade might be feasible.

How could the line be monitored: I guess checking the BT profile after any re-syncs might give an indication of any degrading performance if the modem stats are inaccessible?