In reply to a post by 4M2:

How could the line be monitored: I guess checking the BT profile after any re-syncs might give an indication of any degrading performance if the modem stats are inaccessible?

Yes, as you can always get the sync speed by multiplying the IP profile by 1.033.

Which on the new 40/20 will be brilliant, as it will tell you exactly what speed you will get on 80/20.

there is also a FAQ which clearly states they order 80/20 sorry for been lazy not posting the link but is on the plusnet forums.

Right guys, my parents had ordered phone & fttc with plusnet. Fibre installed on 10th July AM slot then the phone line switch over 4 days after that. Plusnet told my parents they even throw in the whole lots good deal with free activation, free Netgear N150 Wireless Router, discounts of £2.49 for 2 years contract fixed for fibre 40/20 even thought their line support of estimated by BT is 74.6Mbps down and 19.9Mbps up. As Plusnet put my parents on the 40/20 FTTC. Plusnet told my parent they would save £119.76 compare to BT for fibre and anytime calls. There is no discounts for FTTC 80/20 with phone. Only the 40/20 FTTC with phone. I think it rather odd and strange because Plusnet gave me discounts for fibre 80/20 with phone with large discounts than my parents. Are plusnet conned and rip off my poor parents with less discount on the 40/20 than the 80/20.

Edited by adslmax (Tue 01-Jul-14 07:52:27)

That looks very odd, but the broadband web pages seem to be down for me.

In reply to a post by RobertoS:

That looks very odd, but the broadband web pages seem to be down for me.

You're not the only one

It's fine here! The site is all running ok

when was that? We don't supply a netgear any more?

Confused at one point the story is parents are getting a discount on 40/20 i.e. £2.49 off the £14.99 and then at the they end you complain they are being ripped off as the 80/20 gets a better discount?

In reply to a post by KellyD:

when was that? We don't supply a netgear any more?

it say on my parents order on the member account. It does say Netgear Router WNR1000

Proof is here: http://postimg.org/image/apdl5ubs3/

If u don't supply Netgear, then you shouldn't mis-sold my parents! Otherwise my parents would say no to free router if it wasn't Netgear.

But their account does stated Netgear!

If they are senting out Technicolor 582n wireless router (then my parents won't pleased about it because this Technicolor 582n wireless router is very poor overall with wireless for fibre)

Edited by adslmax (Tue 01-Jul-14 10:12:41)