What have they got at the moment, and who is their broadband with? Phone line is with who?

Edited by RobertoS (Tue 01-Jul-14 12:18:05)

Odd, that looks nothing like the order tracking page that I have on the Plusnet portal. Right down to the font and icons it's different.

That looks quite a lot like the old Plusnet portal though.

Here we go again huh.

I didn't spot the portal bit but think they are currently on Plusnet ADSLx. That's why I asked who their current broadband is with. He seems to be giving us a mixture of that order and what they have now ordered.

If they are with Plusnet then the standard new customer discounts wouldn't apply of course. Except they appear to be moving the phone as well so maybe they have got a deal. But not at £2.49pm. IIRC that was an ADSLx offer.

He also said earlier they were going to order 40/20, so "Plusnet put them on 40/20" is only to be expected.

Edited by RobertoS (Tue 01-Jul-14 12:49:05)

Not quite. He was comparing their 40/20 discount with his 80/20 discount. Except he was not a new customer so I'm not sure he would have got one.

In reply to a post by adslmax:

It's rather silly if BT Exchange say IP Profile on the line is 77.42Mbps / 20.00Mbps but throughput of 35Mbps / 17Mbps because of Plusnet capped current high speed of 38Mb if the product does change to 40/20 from 80/20 because they put everyones on 80/20.

I think it should go back to 40/10 and 80/20 both unlimited as there is no point for doing 40/20 on the higher product 80/20 as the local exchange staying at 78Mb to waste all the bandwidth.

Perhaps they got a special discount for unusable bandwidth LOL!

These are nothing to do with my order. These are my parents order for Plusnet FTTC 40/20 and Plusnet sales retentions team told my parents yesterday they will have the cheapest FTTC is 40/20 unlimited and bring their phone line over to plusnet from BT with line rental and anytime calls as my parents were asked to agreement with 2 years contract with just £2.49 discount off the Fibre for 2 years. But, they told my parents they will getting Netgear Router free of charge and free activation fee.

But, I am not happy with the way plusnet treated them mis-sold Netgear Router (yes they have to pay P&P) and why 24 months contract? Poor deal really for £2.49 a month discount.

I got more large discount than my parents because I was on the FTTC 80/20 with phone and anytime calls with Plusnet.

Edited by adslmax (Tue 01-Jul-14 13:29:06)

I consider £12.50 P/M for FTTC 40/20 to be a very good deal, I would rather a shorter contract but then isn't 18 months standard for a new FTTC connection anyway? Obviously if they send a different router than they were told then they can send it back for a refund.

24 months for £12.50 for FTTC 40/20 is very long contract. It should be 18 months. But that's up to my parents choice. Finally Plusnet was mistake say it won't be Netgear router afterall.

Can you explain the 2 year contract?

The 2.49 is the standard discount if taking phone line with FTTC or broadband, not an introductory rate or any other kind of deal. Bit of fluff by the sales guy there or, if they are lucky, he's giving them an additional 2.49 off the list price of 14.99.

If you check the site Bob the 80/20 is on a 9.99 for the first 6 months deal, the 40/20 has no such introductory offer.

Apparently these unfortunate people are having a router Plusnet no longer provide, proof being a screenshot of a portal Plusnet no longer use, delivered on a package Plusnet don't offer, 40Mb/20Mb with a 2 year contract.

Bit dubious myself, not least because not a peep on the official community forum, though I was amused to see the stuff about 120Mb/30Mb being mentioned.

Edited by deleted (Tue 01-Jul-14 14:25:45)

In reply to a post by astateoftrance:

I consider £12.50 P/M for FTTC 40/20 to be a very good deal, I would rather a shorter contract but then isn't 18 months standard for a new FTTC connection anyway?

Yes even £17.49 (low cost area) for PN unlimited 40/20 "broadband only" is a good deal, except for the 18 month contract and the £50 activation. For example, in comparison, Zen will do unlimited 40/10 "broadband only" for about £31.50 + £30 activation + from £35.94 for a router on a 12 month contract.