I've been on Plusnet Unlimited Fibre extra for a month and a half.

My initial observations, in decreasing order of interestingness (to me):

1. Transparency: They give copious information about what's broken, or likely to break. This is utterly unlike my previous experience with Demon/Thus/Vodaphone (on another, still current line). Their support seems quite keen to help fix any (so far minor) glitches.

2. Unlimited means, in my limited experience, unlimited. Having said that, my usage statistics were unbelievably high -- though for a few weeks they've been unavailable. I suspect the statistics-gathering was simply broken. (It is not yet fixed; not that I care much.)

3. I did buy the package a few days before they brought in a half-price-for-6-months deal. I don't suppose I can blame them for not hinting that if I wait a few days I'd save ~ £50 quid. But (unprompted) they've reimbursed me for another £50 lost because they split the broadband and phone initiation (for some unknown reason).

4. The supplied wireless router is an utter joke. Never mind, it's free, and will do as a spare.

I'm reasonably content, so far. Plusnet repackage BT services, and BT is an evil organisation. I'm amazed that they can get anything at all to work on top of BT's shenanigans.

The OP seems a bit bitter and twisted.

And what experience would that be ? Aside from a good quality, stable connection, albeit with overly-long call waiting times.

The experience of signing up for an "unlimited" service then being thrown off for downloading lots. He is far from the only person to be caught by that in the past with Plusnet (not that they are the only ISP to have done it). I was one of those other people way-back-when who suffered the same fate.

However that was a long time ago. One of my two FTTC lines is with Plusnet and I am perfectly happy with them at the moment.

I am less happy with BT/Open Reach, my two FTTC lines have been faulty for ~90 days now. There is still no sign of when they are actually going to fix it

You do realise that only the name is the same?

Different owners; different Directors; different senior management for the most part; probably all different kit; different products; different BT Wholesale and Openreach products to sell, with a greatly change cost structure.

Ever heard of Skoda?

In reply to a post by BatBoy:

lol. Sounds like he has experience of their behaviour. Telling the truth is unlikely to be libellous.

Indeed. But he wasn't.

Edited by kasg (Mon 07-Jul-14 20:45:49)

The defintion of unlimited then was a bit different then...

In what way ?

Back then the front page started off saying that unlimited was, unlimited. There were no caveats attached to it when they started offering it (this was before any form of network management or fair usage limits for example). In the end it turned out that they didn't really mean unlimited when they said unlimited. What they actually meant when they said unlimited, was limited (though for quite a while they wouldn't tell you what the limit was until you met it and they gradually cranked the limit down so it hit more people).

Now they are saying "All our current broadband packages are completely unlimited with no monthly usage limit - letting you browse and download around the clock". Now I hope that this time they really mean it and they probably do. But you can't really blame people who went through the process of being made out to be the bad guys (after making use of unlimited last time) for being sceptical this time.

There are now rules around the use of word unlimited. Of course nothing to stop an ISP changing direction or being bought.

Do you have a link for that ? I'd be curious to see what the rules are.

http://www.thinkbroadband.com/news/5134-new-advertis...