I'm sorry that you feel the way you do.

We now only offer Unlimited Packages and it really is Unlimited. The packages we offer now are much, much better than our previous packages both on price and from a Traffic Management point of view.

If you've any specific questions you'd like to ask or want any points clearing up, let me know and I'd be happy to answer them.

I remember this with a Vodafone dongle I got several years ago (on contract). It was worded as unlimited. I mean, clearly worded as that...

...

but with a fair usage of 3Gb per month.

...

So I questioned the sales woman on the phone about it - she says to me "Ok, that's you upgraded to the unlimited tariff".

to which I paused and went...

"... ok thanks, but.... it's not really unlimited, is it?"

*pause*

her: "no, there is a 3Gb fair usage policy."

...

me: "so what does that actually mean?"

...

her: "it means if you go beyond the 3Gb limit, we may apply extra charges to your account or block access."

Seriously, what a joke.

What annoys me most about this is that it is deception, by them, so they can make a quick sale and buck out of you. What's another word for deception? Fraud.

Seems things have moved on a bit since then (thankfully). I'm fairly sure PlusNet now offer unlimited, but it will be "limited" to an extent by their traffic shaping equipment, during peak times, in order to manage such a service. A fair and reasonable compromise.

PlusNet don't traffic shape. They prioritise some types of traffic to ensure that time sensitive traffic doesn't suffer under congestion but the old traffic shaping went a few years back.

In reply to a post by mixt:

Seems things have moved on a bit since then (thankfully). I'm fairly sure PlusNet now offer unlimited, but it will be "limited" to an extent by their traffic shaping equipment, during peak times, in order to manage such a service. A fair and reasonable compromise.

It isn't limited during peak times. If it were you'd see the aggregated traffic graphs flat top at peak times as the speeds were restricted: http://www.plus.net/support/service/network_performa...

Perhaps people who regularly download high volumes (say more than 10GB per day) could post to say just how much they use. It would be interesting to see just how high some peoples usage is.

Here you go..

http://i514.photobucket.com/albums/t347/wavydavy75/S...

http://i514.photobucket.com/albums/t347/wavydavy75/S...

Edited by Davey_H (Tue 08-Jul-14 13:51:36)

In reply to a post by chrispettitt:

I'm sorry that you feel the way you do.

We now only offer Unlimited Packages and it really is Unlimited. The packages we offer now are much, much better than our previous packages both on price and from a Traffic Management point of view.

If you've any specific questions you'd like to ask or want any points clearing up, let me know and I'd be happy to answer them.

I think he has one Chris :-

In reply to a post by andynormancx:

The experience of signing up for an "unlimited" service then being thrown off for downloading lots. He is far from the only person to be caught by that in the past with Plusnet (not that they are the only ISP to have done it). I was one of those other people way-back-when who suffered the same fate.

However that was a long time ago. One of my two FTTC lines is with Plusnet and I am perfectly happy with them at the moment.

I am less happy with BT/Open Reach, my two FTTC lines have been faulty for ~90 days now. There is still no sign of when they are actually going to fix it

To others, I find it easy to mix up this poster with the OP, to whom he refers in the post. (I think in my case it is the long nick).

I think the fact this one has Plusnet FTTC has been forgotten, and maybe others are, like me, sometimes thinking he is the OP.

Last billing month, due to (mainly) multiple Windows re-installations (and the associated updates, programs etc etc), I used somewhat under 1Tb (761.95GB total usage; 602.16GB peak 159.79GB off-peak).

There are 5 PC's here, 1 laptop, and multiple internet capable phones...

Edited by deleted (Tue 08-Jul-14 16:16:45)