In reply to a post by adslmax:

In reply to a post by LinnPlusnet:

Hi 4M2,

Yes, as you would be switching package you would need to re-contract.

Regards,

Sound a bit harsh to me but I thought 40/20 change to 80/20 wouldn't not be re-contract because plusnet only change the speed at their end.

Yes I agree with you Max - also a re-contract on a downgrade from 80/20 to 40/20 would probably also apply? The flexibility of having options of upgrading or downgrading the 40/20 and 80/20 products within an 18 month contract would be much better.

In reply to a post by 4M2:

The flexibility of having options of upgrading or downgrading the 40/20 and 80/20 products within an 18 month contract would be much better.

100% agree with this! Re-contract will not going to win customers anyway!

Shouldn't be too difficult to manually adjust the speed limiting on the billing date and adjust the cost accordingly, especially with an upgrade from 40/20 to 80/20, since both apparently have unlimited usage, and not have to re-contract.

Doubt if it is difficult at all. Just a choice of PlusNet's to lock people into a new contract if they change package. Business rather than technical.

In reply to a post by ian72:

Doubt if it is difficult at all. Just a choice of PlusNet's to lock people into a new contract if they change package. Business rather than technical.

Yes it's a shame because I'm pretty sure that when I was with Plusnet ADSL several years ago it was possible to change products whilst in a contract, i.e. "Pro add-on" to "Extra", unlock the upstream sync on ADSL MAX, request M2 "low cost area" pricing, etc.

Edited by 4M2 (Tue 08-Jul-14 14:16:19)

That was Broadband Your Way but that stopped being sold in Feb 2009

In reply to a post by Oldjim:

That was Broadband Your Way but that stopped being sold in Feb 2009

Was it as long ago as that - doesn't time fly

I think it is an ingrained thing carrying over from all previous revamps where a change of product, (as opposed to add-ons which still don't invoke a new contract), did mean a change of BT Wholesale or Openreach product. I think it was fair enough then, but now on an upgrade from 40/20 to 80/20 it is unfair and should not apply. There is no underlying product change.

Conversely, I think there is a commercial justification for it on a downgrade. Many ISPs do or did work that way.

Think I would try a push it even more: if at the end of an 18 month contract, when one would be on a monthly rolling minimum term, negotiate with retentions for an upgrade to 80/20 from 40/20 without entering into a new 18 month contract. If they refuse then a MAC request might change their minds

That way the pressure is also on you, if you are happy with the service. Your alternative is a migration to somewhere you probably don't want to be.