I think so - you get a choice of where to go...

As far as I know it is:


Residential support

0800 432 0200
0345 140 0200

All day, every day

I moved a phone line to Plusnet last month, from the Post Office. The basic transfer went smoothly.

Despite specifying the call features we wanted on the new line, it arrived with no call features, notably no caller ID. So we asked for that. That started working quite soon (it's been working for a week). Their internal systems however still have this feature marked as "being activated" (or some such words). While one feature activation is in progress, we cannot ask for the other feature we ordiginally asked for, namely basic 1571 voice mail (which costs nothing!). This is a real pain.

In the course of trying to get this sorted, and in browsing through customer forums, I have noticed that there is a very long delay in support staff getting round to things (or answering the phone). They're admirably polite, and apparently well-meaning, but seemingly completely overloaded. It will be difficult for them to retain their reputation for good customer service unless they put more staff in place to actually sort things out, rather than mumble polite but bland assurances.

Thanks Chris, sent you a PM with details.

Could be a long wait for support for phone issues!

Not too bad at the moment:

Residential call stats
Current calls waiting Longest call waiting now Average answer time today
9.44 Currently unavailable 2 minutes and 42 seconds

Last updated: July 10, 2014, 11:50 am

Heh!

Read his post again ... .

Why?

Oh dear .

I took his reply to you to be referring to your two phone numbers not being much use if the phone wasn't working.

OK, a mobile would work, but I took his post as a joke.

I took his comment to refer to pi12ca's post re long wait times for answer on phone calls - who knows!!