Plusnet should learn from this. No excuse if they making mistake again in future.

Thanks Bob for your help, Adam of PN took swift actio and called me on mobile to say there had been error within PN re activation date, and he had fixed it. My wife is tired and I have more wires hanging off me than a computer so she will try agn tmorrow. Gnight all.

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On Wed, Jul 16, 2014 5:12 PM BST [email protected] wrote:

>RobertoS replied to your post at the site: .
>http://forums.thinkbroadband.com/plusnet/t/4342946-re-plusnet-please-help-im-desperate.html
>
>Did she put the username and password into the PN router correctly? A common mistake is to enter just the account login username. The broadband username is [email protected]
>
>I've got that wrong a couple of times when swapping routers.

Good luck. Make sure she uses that full username in the router, not just the account username.

Let us know how it goes, if you can.

Hope the OP and his wife make swift recoveries. PN fouled up and have confessed.

I thought that TR-069 automatic configuration did away with the need to enter your details with an ISP supplied modem/router.. Just plug in, wait for a minute and it all works. I know it's not 100% foolproof but it's worked on OK on the several occasions I've used it.

Hi RobertoS,

As per the last reply, it's sorted.

The account didn't activate due to a mistake made by an agent inputting the order, feedback has been passed on via their manager.

Line activated but no bb due authentication error. Wife, who has my affairs to clear following my emergency admission to hospital lazt week, gave up exhausted after 35 min ringing unanswered helpline. Adam, you have a pm.

Absolutely gobsmacked by this thread.

Flagged up again.

Hi,

We're already on top of this and I've been communicating with the OP via PM.

Cheers Adam .