In reply to a post by cookie:

my estimate was 54/13 and i actually get 28/7

been investigated by plusnet and BT who both seemed quite helpful, but it's still 28/7.

I be very surprise if downgrade to 40/10 then place an order to put it back on 80/20 and got 54 down and 13 up this time but knowing plusnet will not do this way to save their costing eg: setup fee or modify order fee to BT Openreach.

Can anyone help me to understand the below in detail ?

Termination Type of PSTN may be NTE5 (List Box) or NTTP

- Is NTTP enough for provisioning a ADSL Broadband ?
- Why NTTP is not compatible to provision a Infinity FTTC ?
- Any URL explaining in detail about NTE5, NTTP & Installation Process.

This is an NTE5 http://www.thinkbroadband.com/images/iplate/bt-maste...

What you end up with if you have an engineer based FTTC install. NOTE Only called Infinity if you order from BT Retail.

NTTP + Network Test and Termination Point. Usually referring to a connection box which would sit just before a customers PABX switch.

Lines running through a switch would kill ADSL/FTTC stone dead, what is required is an NTE fitted to the line before the pair goes in to the switch, with a filtered faceplate then taking the dial tone on and in to the switch.

Easy enough, if you know what you are doing.

I have sent Adam a PM, but he hasn't replied yet, so I hope he will interject. But he initially requested I log a fault, which I now have done (having not been around for a few weeks).
Plusnet say they want to send an engineer, but I will have to pay £60 if it is an internal wiring issue! I have suspected it may be that all along, and suspect the engineer didn't do this properly when he installed. I find this position unacceptable that if my installation wasn't done properly I would have to pay.
To answer some previous questions, it is the NT5 plate installation, but was done added to existing wiring (and disconnection of an existing phone point, that was just used to extend the wiring).

I am also very disgruntled as Plusnet have doubled my monthly charge from the agreed rate. (They did it the first month - which I checked, and now have altered it).

In reply to a post by MrSaffron:

I'd disagree (unless its an ISP side IP Profile mirror catching up), the Openreach DLM system starts usually at best possible speeds and then adapts as it sees the errors.

I disagree from experience.

Our fibre to the cabinet service started off at a lower speed then gradually went up over the following weeks with the openreach modem (ECI) re syncing each time it increased.

Edited by deleted (Sun 07-Sep-14 00:59:18)

A form of 1stADE is to first do the QLT (Quiet Line Test), a relatively simple and quick "triage" treatment, only costing you some Time normally, dependent on what you observe.

Ideally, it should be carried out before even having ADSL.

Another aspect is try to establish the length of the "copper" route (duct or overhead or a mix) from the PCP (traditional phone distribution cabinet) to your house - all too frequently, it is not the "obvious".

In my own case the PCP is about 50 M from my front door (where the underground line comes in), whilst the FTTC cabinet is about 10 M from that door and 45 M from the PCP.

BUT the copper distance due to the 1967 underground routeing (as part of the build) is about 250 M from the door to the PCP plus a further 50 M to the FTTC.

The FTTC links to the PCP double back about 5 M towards the exchange (and my door!), to an underground chamber, before turning onwards and upwards to the PCP!

So the VDSL signals have to travel about 300 M, to achieve 10 M.

And the PCP to house routings is very likely to apply in very significant degree to about half the houses on this small estate.

I am also particularly aware of a similar situation at my daughter's house about 1 mile away, although not as extreme - and similar have come to light on this forum.

In reply to a post by Alex1M6:

Our fibre to the cabinet service started off at a lower speed then gradually went up over the following weeks with the openreach modem (ECI) re syncing each time it increased.

I wonder if your port on the cabinet had been used before and the installer didn't request a reset.

When I moved ISP in June, the move process caused a reset, and I had a month of no-interleave thanks to the good weather - as previously the 18 month contract had been always interleaved. Sadly the rain returned and my interleave is back.

Have you logged in to your PN account and checked line speed. I was set up on the wrong profile initially, and had to call to get that resolved.