I am not price sensitive but even I can see uk line rental is out of control at the retail level (as well as cost of calls), its growing way above inflation, but I have also recognised its subsidising the broadband prices which are stagnant.

I also posted on plusnet's forum that if too much noise is made they may fix it by offshoring. Clearly the tech support has a budget cap, hence what we seeing.

My view is tho I rather wait 30 mins for someone competant than 5 secs for a muppet. So for this reason I dont see the call waiting times as a huge problem but rather the ticket waiting times which can last for days or weeks.

For calls plusnet need to add a system where they ring the customer back after they hit front of queue.

Edited by Chrysalis (Tue 12-Aug-14 13:27:56)

In reply to a post by Chrysalis:

For calls plusnet need to add a system where they ring the customer back after they hit front of queue.

After they hit the back of the queue would be more useful

I think you're being a little harsh on us here

There has been some team shuffling on going which combined with some holidays which meant we were a bit low on bodies at the end of last week. It should improve this week as we get back to normal.

It's worth pointing out though that one of those threads was started over the weekend which we don't normally cover, and the other two were end of day on Thursday and being low on resource we just didn't get around to them on the Friday. First one as picked up as normal by Adam and the latter was just posted on.

In reply to a post by KellyD:

There has been some team shuffling on going which combined with some holidays which meant we were a bit low on bodies at the end of last week. It should improve this week as we get back to normal.

I'm sorry, but any business concerned with Customer Satisfaction could have foreseen the colllective problems of a "re-shuffle" and staff holidays and taken the appropriate steps beforehand.........

Every customer focused business should have a "Disaster Recovery Plan". Staff re-shuffles and staff holidays are not a disaster.

Edited by deleted (Tue 12-Aug-14 15:39:03)

I agree totally above post! Stevenage_Neil

Edited by adslmax (Tue 12-Aug-14 17:34:44)