In reply to a post by MrSaffron:

Depends on what contract option user picks. The discounts point towards the longer contract terms

I do not believe there are any current Plusnet fibre products that do not require an 18-month contract, nor have there ever been, to my knowledge.

May be wrong but there was at least one promo with a 12 month contract as part of the promotion, ie. PlusNet trying out an experiment to see if that boosted sales

It would be prudent to extract your MAC code from BT early. They can take longer than the legal maximum of 5 days.

I recently left BT for PlusNet (totally racked off with BT Business Local and wanted Annex M too). I signed up with PlusNet and then asked BT for a MAC code.

BT failed to supply my MAC code within 5 days, on day 6 I went away for a week and on my return extracted the code from BT by telephone and supplied it to PlusNet.

PlusNet set an activation date of by midnight 7 days on from my supplying the MAC code and soon shipped my router. BT ADSL had stopped working by that day (I had been away again), but PlusNet ADSL was only enabled during the telephone call I made to them around 18:00 the day after. I guess a glitch in the generation, handing over or (most likely) processing of BT's "customer migrated" message.

My trigger for moving was a letter from BT saying that due to their price increase they would not charge me for ending my contract early if I contacted them on a 0800 number between 1 and 31 July. When I phoned they made a really handsome retention offer.

My only major criticism of PlusNet so far is that as a Business user I am supposed to get fast telephone responses round the clock. When I called the Business help desk at about 04:00 on the day after supposed activation I waited at least 10 minutes for the call to be answered by Residential, who told me that they could do very little for Business users and I should call between 08:00 and 20:00 when Business were working. I have since whinged about this and was assured that Something Will Be Done. It probably will.

Thanks. I really appreciate this response. It makes a lot of things clear from a new registrant's perspective. It seems the best way to go is to give BT notice and request a MAC code at the same time then as soon as it arrives, sign up to Plusnet.

Time to completely forget about any overlap of service. The sooner it's all sorted out the better.

Don't forget to have a look on topcashback for the plusnet deal. Think the £105 cashback deal is still on.

I joined on the initial 40/2 that was the only product and that was an 18-month term.

The phone part of all [edit] residential [/edit] PN bundles used to be 12 months Andrew, but [edit] the FTTC ones [/edit] changed to 18 months. I think when the current products were introduced.

Edited by RobertoS (Thu 14-Aug-14 17:19:24)

Plusnet Residential broadband & phone are 18 months contract on FTTC 40/20 & 80/20 except ADSL2+ is 12 months contract
Plusnet Business broadband & phone are 24 months contract on ADSL2+ and FTTC 80/20 only

Edited by adslmax (Thu 14-Aug-14 15:30:22)

Thanks - I've edited my post.

Hi again. I thought I'd add to this thread with another question rather than create a new one:

I've just given BT my one month notice and requested a MAC code, and they surprised me by telling me I will be billed a £30 cessation fee. Is this correct? I was under the impression this didn't apply if you were switching to another provider with a MAC code after contract expiry.