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... Still, if you pay peanuts ... ... we get you telling us so   .
What about the hundreds of thousands who are perfectly happy with what peanuts can buy?
Who will also become unhappy should their peanuts stop buying what they did (8-)
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Adrian
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but if the only 'attached equipment' is the faceplate isn't that BTs responsibility?
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Regards,
Steve
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No. The demarcation point is the test socket. You are allowed to replace the faceplate with a different one of your choice. I suppose the faceplate is guaranteed for a while after initial installation, which leaves an interesting question when a new occupant of the premises orders a new connection.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Edited by RobertoS (Sat 16-Aug-14 10:02:26)
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Very occasionally it can just be the contact between the faceplate and test socket can't it?
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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Plugged a phone into the test socket this morning, still no dial tone.
A BT Openworld engineer was working on my local cabinet yesterday afternoon. After speaking to neighbours it is well known that the wires in the cabinets in this area are brittle. This wouldn't be the first time that an engineer has gone to fix somebody's phone and accidently taken out somebody else phone because a wire broke. BT refuse to do anything about it.
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Regards,
Steve
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you learn something new, ah well, it's not the faceplate anyway, still no dial tone from the test socket.
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Regards,
Steve
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Yeah, but that is a shocking response time and no fun if your service down or what ever. 24 hours plus when I was with them and that was bad enough. Now, I have to suffer a 5 to 10 minute response time from Freeola 
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Don't forget - this time it is definitely a phone fault you report. Is the phone with Plusnet?
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Edited by RobertoS (Sat 16-Aug-14 11:14:08)
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Yeah, phone is with plusnet
I raised it as a phone fault, but also mentioned the adsl behaviour as well as no dial tone
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Regards,
Steve
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No dialing tone when connected to the test socket indicates there is a voice fault on the line, I would be trying to speak to PN CS with regard to it even though the waiting times for calls to be answered is rediculous, the ticket system isn't of use when you want something attended to quickly especially if you add anything to the initial ticket query it goes to the back of the que according to some posters.
Plusnet have to approach BT to get the fault checked and fixed.
plusnet user
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