sigh, you;re right, I guess I'll have to beg the use of the neighbours phone for an hour or more so I can speak to tech support and start the ball rolling
I'm supposed to be joining at the end of this month (phone/fibre) but this is making me consider the alternatives. I can't be waiting 55 hours for a telephone fault report to be acknowledged.
Try ringing the support number and see how long you have to wait. "Oh sorry, wrong number".
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Apprentice (knowledge is power)
Sat 16-Aug-14 23:09:30
It's good news that you got your call answered by PN CS after waiting just a few minutes, will be interesting to see how long it takes BT to find and correct the fault.
I phoned a few minutes ago and spoke to a chap after a few minutes wait.
He confirmed a 'loop fault' and raised the issue with BT
I have been using the WeQ4U app alongside saynoto0870.com, this stops me having to wait on the phone and gets numbers that go on my mobile minutes. I much prefer speaking to someone when there's a fault, seems to get things moving along quicker.
adslmax (knowledge is power)
Sun 17-Aug-14 19:17:20
I remember a while back that Plusnet told me customers are no longer speak direct with the fault supplier team. They only communcation via tickets only. And the fault supplier to ring u if they need any further action.
i've been told it should be not later than end of wednesday. Miffed if it takes that long. internet is down pretty much all the time so resorting to mobile.
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Regards,
Steve
Zarjaz (knowledge is power)
Mon 18-Aug-14 21:34:48
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