We would need to see the line stats and try to work out what is going on.
Note that both the left-hand speeds are estimated, whereas at the top of the right-hand one it suggests an actual of 6.5Mbps.
What does their
Current line speed say in
Connection details >> High speed broadband, and what IP Profile does a BT Wholesale Performance test give in the
Further diagnostics?
I suspect a Profile mismatch has happened if they are only seeing 4Mbps actual at the moment.
My broadband basic info/help site - www.robertos.me.uk |
Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. -
BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Edited by RobertoS (Sat 30-Aug-14 00:28:21)
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