I think mine fell into the hole too. The order went through today following a post on the community forums after been placed 8 days ago. Thankfully I'm in no hurry to migrate as I'm paying BT for 30 days.

There is another glitch point - activation. More noticeable, as your old ISP stops working for you, but PlusNet is not yet active. When I whinged about this, my line was activated in seconds.

In reply to a post by awontroba:

There is another glitch point - activation. More noticeable, as your old ISP stops working for you, but PlusNet is not yet active. When I whinged about this, my line was activated in seconds.

Thanks for the warning, I'll keep an eye open come the changeover date. I guess it should be pretty obvious when my BT broadband stops working! I assume that the modem (I still have modem/HH3) continues connection but the PPPoE session is lost; is that correct?

I'll probably continue to use the HH3 as I won't have to reconfigure devices and I know its wireless works over the house somewhat better than the old BE box did. It looks as if the PlusNet router is pretty similar to the BE box, though maybe its a newer model.

I'm pleased they separate the broadband move and phone move; that seems as if it should reduce the risk of a mixup.

In reply to a post by StephenTodd:

Thanks for the warning, I'll keep an eye open come the changeover date. I guess it should be pretty obvious when my BT broadband stops working! I assume that the modem (I still have modem/HH3) continues connection but the PPPoE session is lost; is that correct?

Correct, you have to put your Plusnet credentials into the router, they're different for each customer, unlike BT who use a generic "bthomehub" credential.

I'll probably continue to use the HH3 as I won't have to reconfigure devices and I know its wireless works over the house somewhat better than the old BE box did. It looks as if the PlusNet router is pretty similar to the BE box, though maybe its a newer model.

I've also got the separate modem , but decided against the plusnet router as I already have two in my house, my ASUS RT-AC68U that I'm using now, and my old HH3.

I'm pleased they separate the broadband move and phone move; that seems as if it should reduce the risk of a mixup.

Yes, it worked for me - but BT screwed up and kept billing, but BTcare fixed that, it wasn't Plusnet's problem. BT admitted they were wrong!