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Standard User ConorMK
(knowledge is power) Wed 17-Sep-14 18:14:20
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connection gone down


[link to this post] 		 
Seems my connection has gone down and the support queue is showing 34.95 calls waiting. Any ideas what's going on?

Conor

There is absolutely no substitute for a genuine lack of preparation
BQM
Standard User deleted
(deleted) Wed 17-Sep-14 18:22:14
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Re: connection gone down


[re: ConorMK] [link to this post] 		 
Mine went down too.
Router showing Authentication Failure

Power cycled router, and have now re-connected.

Edited by deleted (Wed 17-Sep-14 18:26:02)
Standard User ConorMK
(knowledge is power) Wed 17-Sep-14 18:27:37
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Re: connection gone down


[re: deleted] [link to this post] 		 
Just tried mine and am getting a 172 ip address.

Conor

There is absolutely no substitute for a genuine lack of preparation
BQM


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Standard User kasg
(fountain of knowledge) Wed 17-Sep-14 18:31:47
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Re: connection gone down


[re: ConorMK] [link to this post] 		 
Same here, lost it at about 18.00. The support line is saying there has been a "major servIce incident" but there's nothing on the status page about it yet.

Ok found this http://usertools.plus.net/status/archive/1410974685.htm

Kevin

plusnet Unlimited Fibre - sync approx 60000/20000 at 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST

Edited by kasg (Wed 17-Sep-14 18:38:42)
Standard User deleted
(deleted) Wed 17-Sep-14 18:32:54
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Re: connection gone down


[re: ConorMK] [link to this post] 		 
172 on the LAN side?
Is your router not getting an external IP?
Standard User deleted
(deleted) Wed 17-Sep-14 18:33:51
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Re: connection gone down


[re: kasg] [link to this post] 		 
Probably radius server gone down
Standard User ConorMK
(knowledge is power) Wed 17-Sep-14 18:36:45
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Re: connection gone down


[re: deleted] [link to this post] 		 
I normally have a fixed ip starting 81 but atm it's 172

Conor

There is absolutely no substitute for a genuine lack of preparation
BQM
Standard User deleted
(deleted) Wed 17-Sep-14 18:37:56
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Re: connection gone down


[re: ConorMK] [link to this post] 		 
Ah OK. I see
Standard User ConorMK
(knowledge is power) Wed 17-Sep-14 18:42:14
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Re: connection gone down


[re: deleted] [link to this post] 		 
Customer service stats now say there's 172 calls waiting! :|

Conor

There is absolutely no substitute for a genuine lack of preparation
BQM
Standard User kasg
(fountain of knowledge) Wed 17-Sep-14 18:45:05
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Re: connection gone down


[re: ConorMK] [link to this post] 		 
In reply to a post by ConorMK:
Customer service stats now say there's 172 calls waiting! :|

I should have thought the major incident message would be enough to put most people off.

Kevin

plusnet Unlimited Fibre - sync approx 60000/20000 at 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
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