He seemed unhappy so I asked if there was a problem. "The router won't sync". Says he. I'm not surprised says I, it needs a fibre modem. Oh he said and trotted off to his van. On his return and with everything synced he admitted that it was his first Plusnet install. He was unaware that he had to provide a modem, as Sky, BT, TT provide a combined modem and router.



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