The first (and only) cabinet so far to be switched to FTTC happened in August.

Not quite correct Dom, cab 2 (opposite Budgens) is live too.

Well the lift and shift apparently happened on the 7th ... unfortunately it hasn't made any difference to the symptoms of the problem.

The plusnet fault ticket is dragging on and on. Currently waiting for BTO to approve a TPM order.

So if you are awaiting a TPM, then you've NOT had a lift and shift previously

Why do BTO need to approve it ? They just do what the service providers request.

Hi dompedro,

Sorry to hear about the issue. From reading this thread it sounds like things are going in the right direction but I'm happy to cast a fresh pair of eyes on the details if need be.

Feel free to drop me a PM with your username or a ticket ID.

Adam, thanks - I've just dropped you a PM. Honestly, I can't really agree that this is going in the right direction. The fault ticket usually sits untouched for several days at a time and no-one is really actively working on it even though I've been told that the issue would be assigned to one agent at plusnet who would personally handle the case.

Zarjaz, I was told that the "lift and shine" just moved my connection to another port on the same rack and that was carried out on the 7th October at 3.30pm. I'm being told that the TPM moves my connection to a different rack entirely and initially Plusnet's "supplier" had rejected it and refused to escalate it. As far as I can tell PN are still waiting on the TPM but in the meantime BT Wholesale have suggested that this could be caused by "SHINE". It sounds to me like someone at BTW hasn't read any of the history of this issue at all!

Thought I'd share a couple of recent snapshot BQMs ... one shows the 17th October where unusually there was a very good period of ping times overnight:

http://www.thinkbroadband.com/ping/share/d31ac15388a...

and then this is what I've had to deal with today and this is becoming the "norm":

http://www.thinkbroadband.com/ping/share/89a4dd64181...

Zarjaz, I was told that the "lift and shine" just moved my connection to another port on the same rack and that was carried out on the 7th October at 3.30pm. I'm being told that the TPM moves my connection to a different rack entirely

That is correct, but highly unusual for this just to be done off the bat, usually the result of a visiting SFI engineer (you know the type ) requesting it and carrying it out as part of the visit. Are you able to confirm that you lost sync around 3:30 on the 7th ? A proper TPM will give you a fair length of no service.

Yes the connection did drop on the 7th around that time. Looks like the TPM was pushed through eventually and work must have started yesterday morning ... I'm hoping that by tomorrow morning it'll be complete. Fingers crossed that the TPM does resolve the problem.

I'm rooting for ya Dom !