On the subject of spam I have seen lately that the daily archive I receive from TBB of this forum is being marked as spam by PN spam filtering:
That's par for the course. I've not used PN's latest spam filter offering but I do know without any doubt whatsoever that every previous offering has been a complete nightmare for false positives and other major side-effects. Vast amounts of totally genuine mail unreasonably detected as spam if not just silently deleted on receipt. Forum digests, forum post notifications, newsletters, e-commerce stuff, mail from overseas organisations ... no end of genuine problems. I have never been able to use filtering unless I really wanted to lose lots of genuine and often very important mail into the bargain. The only way of ensuring I get all my genuine mail has always been to not let PN do anything other than deliver everything to me so I can attempt to deal with the complete mess they've created.
Whilst spam filtering is notoriously difficult, it has to be said from my experience that historically PN have made a pretty poor job of it. For instance, when PN's in-house forum messages were routinely deleted as spam and "not spam" reports sent to PN in order to 'train' the system were also deleted as spam you just know you're not onto a winner. However in the above case with TBB forum digests
recently being tagged, you can probably blame me (and others) for posting domain and IP info etc. relating to known spam sources in this thread I suspect which perhaps only goes to prove that the latest PN offering is just as bad as all previous attempts ! Nothing even remotely spammy about the digests in reality regardless of specific content so genuine mail is simply being tagged or deleted for no good reason whatsoever.
The only way of not receiving spam is to not have your e-mail addresses compromised in the first place. A situation I managed to enjoy for more than 10 years until PN first managed to provide a 3rd party with a customer e-mail database. Something they appear to have done on at least 3 occasions now. Just how many security breaches does a so-called professional IT company need to be in some way responsible for before some sort of external action gets taken and/or heads roll ? A somewhat insincere 'sorry' and providing a poor filtering system which at best only limits the problems PN experience in house just doesn't cut it.
With this particular data loss problem, all that appears to have happened to date is PN have ensured that there's no obvious smoking gun for any 3rd party investigation to find. Without such irrefutable evidence they can simply deny everything and walk away without so much as an insincere apology despite the mass of 'evidence' provided by customers various. It would appear that this is exactly what PN have chosen to do. It stinks, bigtime.
Edited by ambrougham (Sun 07-Dec-14 12:12:08)
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