I spent 18 months on BT Infinity with a solid connection, and have now been on Plusnet Fibre for 7 months, and it has been no hassle. I moved my phone line to Plusnet as well (its only there because of broadband, I make or receive no calls) and no problems.
i spent 18 months with BT, not infinity, the worse 18 months i had with any provider, ok it was just the last 6 months of the contract that was the sworse, never again.
I've not seen any mention of filters. I also refused the router on sign up as I use my ASUS RT-AC68U which is vastly superior, and I already had the BT VDSL modem as I was migrating. Plusnet should organise you to get a VDSL modem which then gives you an ethernet socket you can use with any router that supports PPPoE. You can even use your PC directly plugged in - but that's not advised for security reasons.
they do not say anything about filters on their webapage, like Sky boast about their shield, Talk Talk about their home safe, Bt about their net protect plus, but Plusnet do not mention anything apart from some plusnet protect by McAfee, but i take that is software based.
i have a TPlink cable router which I use for the network I am on, it does what I want and it is set up to how I like it and the Plunest router do not offer me all the options I have on my router. Like I been told that even the USB port on it have now been disabled. Not that it was much cop anyway, as slow as a dog.
the wi-fi on the plusnet router is also awful and where i would put it, would make it worse, my own router have three external antennas, that provide a good coverage all around my house
I know it needs PPPoE, i took my router to my mates place and stuck it on his modem. My connection uses Dynoamic something or other, not PPPoE
Could be worth calling up and discussing but I would guess they can't wave the phone line as you don't have one - unless they can reactivate BT wires for free, they may be passing through an openreach charge.
I can understand that, i think i prefer to pay that charge than go for Talk Talk, which is the other option.
I did look at EE, but not worth reallly bothering as they will be taken over by BT soon
The one bugbear I have with plusnet, ok there are two, one is Traffic management, I remember the days when their traffic management was awful and the other one being owned by BT.
I was also a metronet customer, and also ran away, but I've been happy with plusnet, but have had no reason to contact support since I started.
I really liked Metronet, I like the idea of paying so much and then paying for what you use after, not sure if it would work now mind you the higher speeds and the amount of traffic most of us consume, I also like the customer service and James was great.
but yes, when plusnet took over i jumped, to AOL

i liked AOL, but they could only give me 512Kb/s, i had 1Mb/s with Metronet, so I left after a month and went with ADSL24.
My supplier have given me a bit of a price cut until they get the network sorted, but even then if I can not use the network, a price cut is no good. But at least they offered it and I am greatful for that.
to be honest I would prefer to stay where i am, even if I do think maybe the extra speed of Fibre may be useful sometimes. But where i am, it would not be a huge boast, maybe 10-15M/bs more than i get now, the upload would be better.
We will see what happens in the next week or so.
The other thing is I do not want to hang on, realise that I need fibre and then find out the cabinet is full.
Adrian
Desktop machine now powered by windows 8 pro 64bit, no dreaded metro and Linux , laptop by Linux
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