In reply to a post by kasg:

In reply to a post by flippery:

For support issues. ISP appear only to support their router. Hopefully never needed

Plusnet doesn't care what router you use for support.

It is easy enough to stick their router on if needed. i will make sure theirs work first and then stuck mine on. Not enough lan ports on theirs anyway, so i would have to use my switch, more cables and plugs.

In reply to a post by flippery:

For support issues. ISP appear only to support their router. Hopefully never needed

Not true. I also did not buy / pay for P&P for it. I have three routers here, the worst is a BT HomeHub 3, the second is an old Speedtouch 780WL, and my normal router is my ASUS RT-AC68U. But I could also build a linux box as a router, or just use PPPoE to my laptop in an emergency.

You have my sympathy if you receive the same quality of service as my subscription.
I too subscribed to Plusnet, Unlimited Fibre and Home phone which was discounted and seemed an attractive package.

One Month into the 18 Months, I'm still receiving half the Value of what I had purchased and the Home phone line is down. They blamed the BT Landline, so a scheduled appointment was required but the BT Openreach technician failed to meet this schedule, a simple SMS to my mobile would have saved some precious time, but no...............................................
If I had failed to meet this schedule, I would be charged £50 but as the BT technician failed to meet this schedule it is fine, just need to make another appointment...........?

Customer Service was very polite but absolutely useless..............
You get what you pay for................cheap is exactly what it is, cheap.

Edit: Seems that I am to eat some humble pie. There were issues but it has now been fixed.
Bt were upgrading the cables at a Green Cabinet and it still needs completion which was the reason for the issue.

Edited by deleted (Mon 16-Feb-15 16:16:17)

In reply to a post by jchamier:

In reply to a post by flippery:

For support issues. ISP appear only to support their router. Hopefully never needed

Not true. I also did not buy / pay for P&P for it. I have three routers here, the worst is a BT HomeHub 3, the second is an old Speedtouch 780WL, and my normal router is my ASUS RT-AC68U. But I could also build a linux box as a router, or just use PPPoE to my laptop in an emergency.

Should have read ISP''s in general, only appear to support problems with their router connected. Or was when my daughter was with Plusnet. Not that connections cannot be made with other other routers. Maybe times have changed.

OpenReach have changed their site structure but here's an archived page that tells you how much OpenReach will be paying Plusnet for your missed appointment:

http://web.archive.org/web/20131023090316/http://www...

In reply to a post by jelv:

OpenReach have changed their site structure but here's an archived page that tells you how much OpenReach will be paying Plusnet for your missed appointment:

http://web.archive.org/web/20131023090316/http://www...

Does any of that payment find it's way back to the Plusnet customer's account in the form of a credit?

Probably not, and dosen't do with BT retail either, unless you ask BT's HL complaints I got £10 credited, but did read about this somewhere and others have been paid around £20 for a no show, nowhere near what OR charge if the customer isn't home ,

I really wonder how someone faced with a bill for not being in at the time of an engineer's appointment would get on if they claimed it was an unfair contract?

yeah, funny how openreach consider a customer missing appointment worth twice as much as when they miss one.