In reply to a post by RobertoS:

In that case the sync in your sig is out of date .

There was me thinking I had just updated it!

The difference in troughput that you see isnt actually down to the gateway as such but the endpoint you get connected to, the two are very different,beasts, for example i could connect to the same gateway as others who are getting good performance throughput and latency, but see very different results or vice versa, as there are mulpitle endpoints on each gateway you cannot see the endpoints only gateway

Minor update, lodged a complaint as someone in support managed to pull the original ticket from last year which clearly states £6.30 when I renewed.

I guess we will wait and see but as you base a decision with the information provided during the phone call and sign up/renew over the phone then if they do not tell you this then I do not see how legally they can make you pay the charges for the phone line.

Interestingly I now have a ticket saying "A LLU PSTN cease has been placed on this account." as I am switching to Sky on the 16th April.

I have spoken to Sky and plusnet and I have Sky stating their should be no cessation charge, I have plusnet stating there will be as they haev to cease my line for Sky to take it over.

Reading through Ofcom GC22 who the hell is right? I would have been happy requesting a MAC code except Sky don't except it! arghhhhhhh!

plusnet state:

A broadband cease charge, as set out in the Price guide, is payable if you cease your Plusnet service and do not request and use a migration access code (MAC), or another recognised migration process to move to another service provider. You will not have to pay this charge if you are moving home and we are unable to provide the service at the new UK address.

If you read the Ofcom document GPL NoT appears to be a recognised migration process:

GPL NoT - Gaining provider led Notification of Transfer process. A GPL process where the consumer only needs to contact their (new) Gaining Provider to switch. The Gaining Provider informs the (current) Losing Provider on behalf of the consumer in order to organise the transfer. The consumer receives letters from both Providers confirming the planned switch before it happens. This provides an opportunity for the consumer to stop the order going
ahead where they change their mind or in cases where they have no knowledge or have not given their consent to the attempted switch.