In reply to a post by ppppenguin99:

Not willing to hack my fibre modem just yet.

ebay?
http://www.ebay.co.uk/itm/BT-Infinity-Openreach-Fibr...

The Huawei HG612 is often more expensive than the ECI on eBay because the Huawei is easily hacked to show the stats.

In due course I'll probably hack my modem following Kitz's instructions. But not until the dust has settled on this problem.

You missed a trick there .

Run the BT Wholesale test and continue to the Further Diagnostics at the bottom of the initial results page.

That gives you the down and up IP Profiles. The upstream will be 2, 10 or 20 depending on the product you are on. The downstream IP Profile multiplied by 1.033 gives you your sync within 5-6kbps.

Given the IP Profile, you then check that against the Current line speed held in your Plusnet Member Centre >> Connection settings >> High speed broadband. The Plusnet figure should be the IP Profile rounded down to one decimal place.

Edited by RobertoS (Mon 16-Mar-15 23:29:43)

I may be wrong but I think that microfilters are not used with FTTC, only with ADSL.?
If it was all working ok before you did the tidying, it might be worth trying to revert to the way the installer left it [including the missing socket screw] and reporting a bad install.?

If you don't have a phone; Sky box; or any other kit connected to the line you don't even need any filters on FTTC or ADSLx.

Re this case, to get to the test socket you have to remove not just the NTE5A faceplate but also the interstitial VDSL2 filter plate. Most people then use a dangly filter to provide the modem cable socket, though I believe it isn't necessary - I've never tried that.

All change this morning! The TBB speed test is giving me 73.86 down. 17.18 up. On a 40/20 service.The BTW basic test gives 76.08/15.52. The further diagnstics give the IP profiles as 77.42/20.

Not only has the problem gone away, I seem to be getting 80/20 for the price of 40/20 so perhaps I should close the ticket before PN find out

Most people then use a dangly filter to provide the modem cable socket, though I believe it isn't necessary - I've never tried that.

I've done that before on ADSL. You need a converter to go from RJ11 to the standard phone socket Worked a treat where no phone was needed.

One of those cables we used to connect good old-fashioned dial-up modems to a telephone socket should do the trick - I've probably got a cupboard full of them!

LOL.

Don't plusnet provision 80/20 for their 40/20 product and just limit it on their side?

Seems OP got lucky