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WelshWArrior
(fountain of knowledge) Wed 18-Mar-15 13:08:09

Ordered fibre but no confirmation email

[link to this post]

My cab (cab3 SWTB) has finally gone live and is accepting orders. I have just placed an order for Fibre Unlimited Plus for March 25th on the 1pm-6pm slot.

I was under the impression that I'd have a confirmation email but have had nothing. There is also nothing in my account when I check online on the portal.

Should I have had an email? If so, can a rep please check this out for me?

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PlusNet ADSL2+ Unlimited.
Speedtest

chrisparr
(isp) Wed 18-Mar-15 14:03:52

Re: Ordered fibre but no confirmation email

[re: WelshWArrior] [link to this post]

An email was sent around 12.20 today with the appointment date on. I've just double checked and it's showing as going ahead on the 25th, PM slot.

Chris Parr
Plusnet Support Team
Service Status :: RSS :: Email

The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).

WelshWArrior
(fountain of knowledge) Wed 18-Mar-15 14:08:39

Re: Ordered fibre but no confirmation email

[re: chrisparr] [link to this post]

Hi Chris

Thanks for the quick reply!!!! Can you PM me with the address it was sent to please? Definitely hasn't come through to me. I have checked the SPAM/JUNK box too wink

-------------------------------------------
PlusNet ADSL2+ Unlimited.
Speedtest

jelv
(knowledge is power) Wed 18-Mar-15 17:23:07

Re: Ordered fibre but no confirmation email

[re: WelshWArrior] [link to this post]

Have you checked the email address it says here: https://portal.plus.net/my.html?action=view_details&s=0

jelv

Plusnet user since November 2001 - not sure for how much longer

chrisparr
(isp) Wed 18-Mar-15 17:25:52

Re: Ordered fibre but no confirmation email

[re: jelv] [link to this post]

Thanks Jelv, was just about to dig that link out.

Chris Parr
Plusnet Support Team
Service Status :: RSS :: Email

The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).

WelshWArrior
(fountain of knowledge) Wed 18-Mar-15 17:59:13

Re: Ordered fibre but no confirmation email

[re: chrisparr] [link to this post]

Yeah that's the first thing I checked. The address is right. Nothing arrived and nothing in junk or spam folders either.

-------------------------------------------
PlusNet ADSL2+ Unlimited.
Speedtest

WelshWArrior
(fountain of knowledge) Thu 19-Mar-15 19:53:25

Re: Ordered fibre but no confirmation email

[re: WelshWArrior] [link to this post]

Had to ring Plusnet after not ordering modem with upgrade yesterday and mentioned about not receiving the confirmation email. The CS rep said there was no email address registered on my account even though it was showing in my account on the portal!!

So the mystery of the missing emails solved!

-------------------------------------------
PlusNet ADSL2+ Unlimited.
Speedtest

Edited by WelshWArrior (Thu 19-Mar-15 20:30:10)

chrisparr
(isp) Fri 20-Mar-15 10:33:05

Re: Ordered fibre but no confirmation email

[re: WelshWArrior] [link to this post]

I'm not sure what they checked because the service note clearly states which email address(es) it was sent to!

Chris Parr
Plusnet Support Team
Service Status :: RSS :: Email

The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).

WelshWArrior
(fountain of knowledge) Fri 20-Mar-15 10:44:30

Re: Ordered fibre but no confirmation email

[re: chrisparr] [link to this post]

Weird Chris. What's even weirder is the email STILL hasn't arrived even though I received the messages via text after they were re-sent last night by the CS rep.

It's not the end of the earth as you have confirmed the engineer visit/installation is booked but I'm just worried that I'll miss an important email from you in the future.

-------------------------------------------
PlusNet ADSL2+ Unlimited.
Speedtest

ian007jen
(committed) Fri 20-Mar-15 13:54:35

Re: Ordered fibre but no confirmation email

[re: WelshWArrior] [link to this post]

You could log in and look at closed questions
https://www.plus.net/wizard/?p=search&view_by=30days...

All coms from plusnet is recorded here.

Ian

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