They ain't going to fix what has been causing these issue with Jitter and Increased latency by more than 6x the normal base latency or the really poor throughput in 1 hr, this will sadly be routine maintenance nothing is going to change

How long does a firmware update take?

How long is a piece of string,?( probs about 20mins or less ) but a firmware update to one gateway isn't going to change anything regarding the issues we have been seeing especially tonight

Planned BT Broadband Network Maintenance - Week commencing 13th April 2015
10/04/2015 @ 16:12

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

This is more likely to have an impact on speeds. Possibly more capacity being added?

The gateways aren't the capacity as such, that's more the WBMC nodes.

so has anything changed?

I didnt get kicked.

I did, at 10am.

I didn't get kicked either & my STD was one of those to be affected.

Zero improvement here, but there again i didn't expect that there would be

Possibly coincidental, but at about 10:30 my ADSL line became effectively unusable with 40% packet loss, persisting until I rebooted my router. Dropping the PPPoA connection resulted in failure to reconnect.

My Broadband Ping