Adverts can only cover so much, the estimate at sign-up is when to deal with this as you have the details of the line and the full A-B range from Openreach.

Have you checked firmware versions, using an RT-N66U here (behind ECI modem) and wireless is fine, at the 19-21 Mbps I connect at.

I would recommend running the 5GHz on its own SSID, makes it easier to tell if a device is using it or not, and the fall off as you pass through walls is worse on 5GHz to be expected, and oddly RT-N66U 5GHz takes longer to appear in the Wi-Fi lists on an iPhone at least.

Also ENSURE you have actually got any QoS controls turned off, easy to turn this on and forget you had something set-up to slow you down to preserve latency for gaming etc

If the sync is showing 40Mbps then you have always had a problem. Which Plusnet product are you on?

If the sync was 17Mbps prior to the engineer coming then that would give an IP Profile of ~16.45 Mbps and a Plusnet Current Line speed of ~16.44Mbps. Although the IP Profile should rise immediately the sync does, the Plusnet copy (Current line speed) only updates from that a few times a day. That will be restricting the speed.

If you run a BT Wholesale Performance Test, (ignore the red instructions and just say you've done them), then on the results page ignore those as well and go down to click Further diagnostics. That asks for your phone number then gives much more information.

Please copy and paste the full contents of the two text boxes of results. We don't need the graphics.

Post deleted by MrSaffron

Post deleted by MrSaffron

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