Just fine thank you. No issues recently at all.

Thanks again for the input guys, as before keep it coming!

I was going to disagree using the link direct to my tickets until I checked and found that they have now totally emasculated it.
So now it is phone or chat which isn't acceptable

I heard this was happening a few months ago, I said then 'Thats not going to go down well'..

In reply to a post by mlmclaren:

Thanks again for the input guys, as before keep it coming!

Just got to 12 months as FTTC user on 18month contract (80/20 profile). No problems at all, only had to use support once two days after go-live as was provisioned on 40/10 instead of 80/20 and that was fixed the following day.

The product is the right price and has the options (static IP) that I can't get from any of the other mainstream / sensible price providers without going to a business provider who will charge more (e.g. AAISP).

In reply to a post by mlmclaren:

How satisfied are you with the products, performance and customer service quality offered by Plusnet right now?

Somewhat disappointed. Over six months since a number of us reported a significant network issue and PN still hasn't managed to solve it. They don't seem overly bothered about it either.

Might be a silly question but why do you require these responses? The Plusnet forums will give you a reasonable idea of customer's attitudes.

Personally I've never had an issue with Plusnet and been a fibre customer with them for over 18 months - the only issue they seem to have consistently is residential phone waiting times.

Since FTTC was installed last year February 2014. Overall happy with Plusnet 80/20 product with plusnet home phone as I am getting 74/18. Before that, I used to be on ADSL2+ 14/1.2.

A great offer on 80/20 for 2 years discount of £10 off to reduced from £19.99 to £9.99. Plus further £2.50 off from my friends/family referral scheme to reduced £7.49 for 80/20.

In reply to a post by Spud2003:

The Plusnet forums will give you a reasonable idea of customer's attitudes.

I don't think that is true. The percentage of customers posting must be infinitesimally small and of those it tends only to be when they have actually got an issue. That can't give any sort of an idea about the general feeling of customers surely.
p.s. - I should add that in General I'm a satisfied customer (at the moment).

Edited by longedge (Fri 19-Jun-15 08:15:46)

Thanks for all your input folks, I hope it keeps coming in at this rate for a little longer...

Thanks again