Once you've got about 1300 replies you'll be able to compare it with the thinkbroadband percentage . (Hover the cursor over a graph bar to see the sample size).

Post deleted by MrSaffron

I feel the same as this: http://s1.postimg.org/qb5c4tanz/plusnet_service.png

Recently moved the last of my family & friends' lines away from Plusnet, it honestly was a relief.

Feel free to disagree with others, but do so without petty name calling that only escalates things.

Am I satisfied with the product - Yes
Am I satisfied with the price - Yes
Have I had to call upon Support - No
Do I feel concerned about PN's ability to support me in the event of a fault - Yes
Am I happy about the erosion of service and products witnessed over the last few months - No
Am I happy to pay more for a better service - Yes
Am I looking to leave at the end of my contract - Yes, more than likely

All I have to do now is find an ISP that I can afford and appears to offer good support (should I need it) - Blank drawn so far [This isn't a post requesting suggestions though!]

Edited by ferretuk (Fri 19-Jun-15 23:51:00)

Thanks everyone and also a big thanks for putting a few notes regarding the services.

Keep it coming of course!

All Good Here

In reply to a post by mlmclaren:

How satisfied are you with the products, performance and customer service quality offered by Plusnet right now?

What about yourself? Are you happy with Plusnet?

Good Morning Everyone,

Thanks very much for your feedback on Plusnet and also for some of the notes on your likes and dislikes.

The reason I asked for some feedback on here was to get an idea of how those similar to myself felt with Plusnet's service/s.

Now that I'm finished with this poll, I will reveal the results below

The results from ThinkBroadband's Forum are as follows:

Happy: 7
Happy But Worried: 6
Unhappy: 2
Currently Having Issues: 3

In order to get a Happy & Unhappy number the Happy But worried get's split equally between both Happy and Unhappy & those having issues get added to Unhappy and those results reflect as follows,

Happy: 10
Unhappy:8

Thanks for participating.

In reply to a post by alext05:

In reply to a post by mlmclaren:

How satisfied are you with the products, performance and customer service quality offered by Plusnet right now?

What about yourself? Are you happy with Plusnet?

I have two connections at two address using two different technologies!

My main connection FTTC has been a right pain in the rear since around March (Activated February) due to issues either with Plusnet's Gateways/Endpoints or BT Wholesale Links & after 3 months wasted trying to get PLusnet to give a damn, they have just been ignoring me and seemingly the issues for the past month or so now.

I'm going to be buying my way out soon and seeking a provider with as little 3rd party involvement as possible, so the answer is no I'm not happy.

Meanwhile my ADSL connection has seeming been unaffected by issues with Fibre and despite a few issues during the provisioning of the line (Openreach cock-ups) and a heated debate on what the lines speeds was quoted at (2.5mbps min and trying to say half a meg was satisfactory) the service has been pretty rock solid, my vote for this connection would be happy but worried.

My worry is that should I need Plusnet for any faults that may occur in future they might pan out less than useful and also support side of the service has clearly been reduced with Ticket System now a thing of the past & getting through on the phones requires booking afternoon of work to listen to a clip of The Human League