The same applied to the ticket system - no use if your internet was down.

No, that is indeed true. But the number I had in my ancient filing system (ahem...heap) would have worked, and wouldn't have been shut at 8 p.m, or earlier on a weekend.

I'm a bit concerned that I can't recall ever having been advised of the abolition of the ticketing system, OR the change of support number, OR revised opening hours. Was there such a communication? I don't mean finding out incidentally, by being a regular here (which won't be true of most customers).

I hadn't heard of anything happening to the ticket system either until it just got mentioned.

As for the other things you list - likewise. I haven't a clue about any changes to anything.

That is not very good - certainly a change to the main support number should have been notified.

I'm not imagining things when I say it's not the one it used to be, am I? It doesn't look familiar to me at all. Also a separate number from a mobile now - can't remember that being the case before, either.

You mean 0800 432 0200? I don't know, but it looks familiar. I probably used it in March.

From mobiles: 0345 140 0200 I expect has been there a long time, to avoid mobile charges for 0800. Which cease at the beginning of July IIRC. Most companies have such a number.

That is not very good - certainly a change to the main support number should have been notified.

It's been mentioned that perhaps BT are directing PN to the TalkTalk model of providing BB, phone and now TV, i.e. very cheap initial prices to attract new customers away from TT, so maybe customer service will now follow on in the TT vein too?

How does that saying go about peanuts and monkeys?

Those are not the numbers I retrieved from their website last night:

0800 013 2632 and 0330 123 9197, respectively.

And that was after some time searching! So which numbers are we supposed to use?

Your set don't look familiar to me either - I'm sure I last called them well before March - it might be anything up to about two years ago. But I do feel I (that is, ALL customers) should have been advised if there were any changes either to contact numbers or the reporting and tracking mechanism.

T.

I'm getting different results on my iPad. I'll look further after I get out of bed!

Customer support
From landlines: 0800 432 0200
From mobiles: 0345 140 0200
Open all day, every day.

Cancellations
From landlines: 0800 013 2632
From mobiles: 0330 123 9197
8am - 8pm Monday to Friday
9am - 7pm Saturday
9am - 6pm Sunday

That is rather better, thank you!

Why were they so damn hard to find on the website? To the point I failed!

And I retract my earlier complaints about the restricted hours, if that is not, in fact, the case.

T.

Here is a link to the PN portal:-

https://portal.plus.net/home-broadband/contact/