Yes, it seems to be just PN and Talk Talk afaik and even then TT offer an 80/20 connection for £11.25/month for 12 months (£15/month thereafter).

In reply to a post by AAuser27:

Many sites have stopped recommending PN and many people who advocated them are starting to look sheepish. It's a rapid decline and sad to see.

I've experience of them over 24 months with their 80/20 fibre product, the only "decline" I've noted is they struggle a bit with their massive growth of customer numbers e.g. phone waiting times. Please do enlighten me further ...

Edited by Spud2003 (Tue 23-Jun-15 09:39:26)

In reply to a post by Spud2003:

"decline" I've noted is they struggle a bit with their massive growth of customer numbers e.g. phone waiting times. Please do enlighten me further ...

Yes Plusnet's issues with Phone waiting times could well be to do with the surge of customers who signed up, But Plusnet haven't moved in line with their additions as they should've and have left their "previously loyal customers" in the shadows with service performance issues and then a very reduced support presence as none of us can actually get in touch with reasonable ease to discuss our issues, never mind actually getting them resolved.

Now I understand that not all folk will see the issues but I asked a question recently of users on this forum and if they where happy or not and the response from that was that most where happy but a lot of the happy customers were concerned, there was a significant amount of people who are "no longer" happy with Plusnet... some have left.. I must also note that most happy customers noted they like the pricing at Plusnet and where very happy to make note that nobody else offers as good a price as Plusnet...

So to me this says that Plusnet is a provider popular amongst those who like to keep their utility costs low and no longer appealing to the advanced users like myself and others..

In reply to a post by mlmclaren:

Yes Plusnet's issues with Phone waiting times could well be to do with the surge of customers who signed up,

We've been hearing that for years, it started roughly around the time Plusnet started selling unlimited broadband again.

Have PN reduced the price to the customer or is it the same as the previous?

The same as previous.

In reply to a post by Spud2003:

In reply to a post by AAuser27:

Many sites have stopped recommending PN and many people who advocated them are starting to look sheepish. It's a rapid decline and sad to see.

I've experience of them over 24 months with their 80/20 fibre product, the only "decline" I've noted is they struggle a bit with their massive growth of customer numbers e.g. phone waiting times. Please do enlighten me further ...

Worked there for many years before the decline. RIP the old and quite frankly better PN. one where people used to be proud to say they worked for and we would even chip in our own time from home or by going in to help with customer tickets etc

Enough for you?

I see they no longer publish their call waiting stats.. I'd be ashamed too if I was them. You KNOW they are in trouble when business calls start waiting also. They used to be ruthless over that.

Edited by deleted (Tue 23-Jun-15 12:02:26)

In reply to a post by Oliver341:

In reply to a post by mlmclaren:

Yes Plusnet's issues with Phone waiting times could well be to do with the surge of customers who signed up,

We've been hearing that for years, it started roughly around the time Plusnet started selling unlimited broadband again.

They were not that bad when that happened - It was in 2007 I recall the meeting very very well.

Infact when I left in 2012 call waiting times were still reasonable.

In reply to a post by AAuser27:

They were not that bad when that happened - It was in 2007 I recall the meeting very very well.

It was early in 2009: http://community.plus.net/blog/2009/02/17/plusnet-un...

Yeah I think I remember up to 10 minutes waiting time was the complaint back in early 2013...

I still have the call summary from EE somewhere that shows my collection if 3 calls to Plusnet in December 2014... 2 hours 47 minutes and I don't remember the conversations being so long either... though I'm sure I would of been shouting!