Should we send him to Coventry for a fail like that?

Heh!

In reply to a post by AAuser27:

I see they no longer publish their call waiting stats.. I'd be ashamed too if I was them. You KNOW they are in trouble when business calls start waiting also. They used to be ruthless over that.

What unpublished stats are you referring to?

Residential call stats

Current calls waiting Longest call waiting now Average answer time today
23.18 Currently unavailable 8 minutes and 53 seconds

Last updated: June 23, 2015, 1:05 pm

http://www.plus.net/supportpages.html?a=212

I wonder why the "Longest call waiting now" isn't available ?

I also see Plusnet are outside of their targets too... how things change ... :/

EDIT: Just started a Live Chat to get ETF's, been on hold for over 10 mins now!

Edited by mlmclaren (Tue 23-Jun-15 13:33:36)

So to answer - yes the stats are still available - conspiracy narrative over.

In reply to a post by mlmclaren:

I wonder why the "Longest call waiting now" isn't available ?

They'd be more inclined to remove the average if they consistently had very long wait times and wanted to remove evidence ....

Sorry guys I'll buy into the "growing pains" aspect of Plusnet not being perfect, but I still rank them as the best, low cost, mass market, BT based ISP.

In reply to a post by Spud2003:

So to answer - yes the stats are still available - conspiracy narrative over.

Well the stats aren't available as I pointed out above... and what conspiracy...

In reply to a post by Spud2003:

They'd be more inclined to remove the average if they consistently had very long wait times and wanted to remove evidence ....

What's saying that they are correct... there is data missing so it can't be confirmed they are correct.

In reply to a post by Spud2003:

Sorry guys I'll buy into the "growing pains" aspect of Plusnet not being perfect, but I still rank them as the best, low cost, mass market, BT based ISP.

There you go... you like them for the cost... and think its ok because of the cost...

I tell you what, McDonalds do a cheap burger on their savers menu, so I'll tell them it's OK to forget the bun sometimes, because it is cheap afterall

In reply to a post by Oliver341:

In reply to a post by AAuser27:

They were not that bad when that happened - It was in 2007 I recall the meeting very very well.

It was early in 2009: http://community.plus.net/blog/2009/02/17/plusnet-un...

PN did unlimited before then. I remember having a 2mbps unlimited ADSL connection with PN in 2003! (it was £65 a month though)

So do keep up.. I am talking before BT bought and ruined them. Before it was such a harmonious place

In reply to a post by BatBoy:

Should we send him to Coventry for a fail like that?

No, as it wasn't a fail. Your stupid comment deserves it however.

In reply to a post by AAuser27:

PN did unlimited before then

I said: "it started roughly around the time Plusnet started selling unlimited broadband again."

Note the word "again". Do keep up.

Post deleted by MrSaffron