In reply to a post by AndyHCZ:

Plusnet will argue that this is not a detrimental change, so you cannot leave penalty free.

In other words, given that PlusNet has consistently (for many years) advertised the availability of 24/7 support, are you now suggesting that they will equally advertise the less than 24/7 as being a Service-Enhancement?

Plusnet are suggesting that, not me.

If it came down to having 24/7 support but having to wait lengthy times on hold or having 07:30-22:00 support but with little or no waiting, I know what I would chose.

If you believe making this change will make a significant reduction in the call waiting times you must live in cloud cuckoo land! Only a handful of staff work overnight - reallocating them to the day shift is going to be a very small percentage increase in the number of operators.

This is pure and simple a cost reduction no matter how they try to dress it up. It's no co-incidence that it happens around the same time as they significantly degrade standard fibre from 40/20 to 40/2. TalkTalk is showing no sign of being less aggressive in their marketing and whatever they do Plusnet will match - to do that they have to cut costs wherever they think they can get away with it.

In reply to a post by jelv:

If you believe making this change will make a significant reduction in the call waiting times you must live in cloud cuckoo land! Only a handful of staff work overnight - reallocating them to the day shift is going to be a very small percentage increase in the number of operators.

You're right. And as I pointed out early in this thread, Plusnet have not even said that they are reallocating anyone to the day shift.

In reply to a post by jelv:

If you believe making this change will make a significant reduction in the call waiting times you must live in cloud cuckoo land! Only a handful of staff work overnight - reallocating them to the day shift is going to be a very small percentage increase in the number of operators.

This is pure and simple a cost reduction no matter how they try to dress it up. It's no co-incidence that it happens around the same time as they significantly degrade standard fibre from 40/20 to 40/2. TalkTalk is showing no sign of being less aggressive in their marketing and whatever they do Plusnet will match - to do that they have to cut costs wherever they think they can get away with it.

exactly, its not as if there is a full crew on the ngiht shift.

When I worked for a call centre, in a room which had 140 people in the day there was just 3 people at night.

I was looking at an ad banner on Plusnets website earlier about the £45,000 per month they apparently pay out to customers who have referred someone into Plusnet...

Sorry but £45.000 per month could cover a lot of peoples wages and also be invested in equipment and capacity..

It really isn't hard to see where some of Plusnet's major fans come from when you see that not are Plusnet just cheap but they also allow customers to make money from there service.

sadly now days its all about customer acquisition, that trumps everything, if you not growing you dead is the latest craze.

providers need to just supply a service at a cost that covers providing the service, keeps profits in the green and also allows for maintenance and repairs..

I'm sick of constantly hearing about providers running everything to its max capability and then some all because they don't have the money

In reply to a post by camieabz:

- if I must change to a 12-month contract, it will be with very reliable supplier.

Nowhere are Plusnet suggesting you have to change to a 12-month contract. What makes you think you might have to?

You will probably need to move to a 12 month (or longer) contract if you want a cheap deal. That has always been the case, and with all ISPs.