In reply to a post by Chrysalis:

In reply to a post by jelv:

In reply to a post by AndyHCZ:

If you believe making this change will make a significant reduction in the call waiting times you must live in cloud cuckoo land! Only a handful of staff work overnight - reallocating them to the day shift is going to be a very small percentage increase in the number of operators.

This is pure and simple a cost reduction no matter how they try to dress it up. It's no co-incidence that it happens around the same time as they significantly degrade standard fibre from 40/20 to 40/2. TalkTalk is showing no sign of being less aggressive in their marketing and whatever they do Plusnet will match - to do that they have to cut costs wherever they think they can get away with it.

exactly, its not as if there is a full crew on the ngiht shift.

When I worked for a call centre, in a room which had 140 people in the day there was just 3 people at night.

Quite right. When I last asked, a little while ago now, there were only two staff handling customer calls at night. These staff were also doing other tasks in between handling the calls. I somehow doubt that the number of staff dealing with calls at night has increased. When you look at Plusnet's own statistics, call volumes would not justify an increase in staff taking calls. BUT Plusnet need to answer this question -

Business Support is there 24/7 now, and as Plusnet's "case" for this reduction in hours for Residential customers is no doubt that so few people call, why can't the Business Support handle any Residential customers but in a lower priority queue?

That's not a "must". That's trying to get a cheap retention deal on a unique (and already cheap) product. He can pay the standard price and be on that product indefinitely, on monthly terms. I see no problem with that.

To get 40/10 cheaper than his current 40/20 I'd be interested to see where he would go .

Only he can answer my question. You and I can't . Which is why I asked him.

I cannot for one second believe there were just two staff members covering 850,000 customers at night in Leeds and Sheffield recently though. They were recruiting fixed term staff last year for the night shift.

If this is correct though, it cannot be a cost cutting exercise unless you really expect them to care about saving £30-35k in salaries.

If I want to change to FTTC, it will probably 18 months, or maybe 12 if I find such a contract. If I have to be locked into such things, I will look for an ISP that isn't paring back their services.

Currently BT and Zen offer 12 month contracts and Pulse8 offer contract free fibre broadband too...

I'm going to be considering Zen when I move from Plusnet but that is only because Zen has LLU at my exchange..

I've asked Pulse8 if they use the same backhaul providers for there Fibre service as there ADSL but they haven't had the curtesy to reply to either of my 2 emails requesting a quote and some info... so!

Ah, I was forgetting you aren't on FTTC yet. Sorry.

But nobody "must" buy an internet package that doesn't meet their requirements anyway.

Nobody must buy milk, but if you drink tea and like milk in it, you're kind going to have to.

If I want FTTC can I get a monthly contract?

In reply to a post by camieabz:

If I want FTTC can I get a monthly contract?

Yes, Pulse8 - https://pulse8broadband.co.uk/fibreoptic-broadband

Not on Plusnet, whatever the merits or demerits of the package. So what's that got to do with it ?

Next you may see is £6.75/ month BT out of contract charge. This was in renewal reminder sent to me. Renewed with BT as they offered £39/ month including line, anytime calls, broadband and TV plus BT Sport