In reply to a post by ChrisAO:

In reply to a post by Chrysalis:

In reply to a post by jelv:

... nested quotes trimmed ...

exactly, its not as if there is a full crew on the ngiht shift.

When I worked for a call centre, in a room which had 140 people in the day there was just 3 people at night.

Quite right. When I last asked, a little while ago now, there were only two staff handling customer calls at night. These staff were also doing other tasks in between handling the calls. I somehow doubt that the number of staff dealing with calls at night has increased. When you look at Plusnet's own statistics, call volumes would not justify an increase in staff taking calls. BUT Plusnet need to answer this question -

Business Support is there 24/7 now, and as Plusnet's "case" for this reduction in hours for Residential customers is no doubt that so few people call, why can't the Business Support handle any Residential customers but in a lower priority queue?

There were 2 until 2013 when there were 4 and then 2 again. I know this because I used to be one of the 2 because no one else in my team wanted to do it. So I often did 2-3 rows of nights at once - at £100 per 4 shifts on top!

In reply to a post by camieabz:

If I want to change to FTTC, it will probably 18 months, or maybe 12 if I find such a contract. If I have to be locked into such things, I will look for an ISP that isn't paring back their services.

You get what you pay for - Zen is £46,99 including line rental for unlimited FTTC and they don't have any problems

You can get TOP customer service, no contract tie-in even for fibre and the best ever call rates from my ISP. They have and still are jumping through hoops to sort my flaky line.
https://pulse8broadband.co.uk/fibreoptic-broadband

In reply to a post by camieabz:

Nobody must buy milk, but if you drink tea and like milk in it, you're kind going to have to.

If I want FTTC can I get a monthly contract?

You can along with top customer service and lowest calls - Not with Plusnet though as Bob said.
https://pulse8broadband.co.uk/fibreoptic-broadband

Not sure how you asked, but a mail to [email protected] will have Adam the CD reply to you very quickly TODAY as he has me.
For your info, Pulse8 use BT or TT ADSL LLU where an exchange is unbundled. For fibre which I have, it's resold Talktalk Business fiber, which is just sold on BT Infinity.

Edited by professor973 (Sun 28-Jun-15 17:46:36)

In reply to a post by professor973:

You can get TOP customer service, no contract tie-in even for fibre and the best ever call rates from my ISP. They have and still are jumping through hoops to sort my flaky line.
https://pulse8broadband.co.uk/fibreoptic-broadband

In reply to a post by professor973:

In reply to a post by camieabz:

Nobody must buy milk, but if you drink tea and like milk in it, you're kind going to have to.

If I want FTTC can I get a monthly contract?

You can along with top customer service and lowest calls - Not with Plusnet though as Bob said.
https://pulse8broadband.co.uk/fibreoptic-broadband

2 posts to promote a provider... is this really required?

what is this "80/40 fibre" you have in your signature?

Yes if someone is slagging a good provider off.

Post deleted by MrSaffron

That's Nice!

That's two people I've touched the nerves of today! Oh Dear...