Post deleted by MrSaffron

Here if he is brave - 24/7 customer service! http://www.directsavetelecom.co.uk/fibre-broadband.php

How about the pair of don't bicker.

The 80/40 question was reasonably valid, and I am assuming poster means they sell both the Openreach 80/20 product and the Openreach 40/10 products. The listing as 80/40 being the point of confusion that started a minor spat

If you could clamp down on sotty attitudes, you may find less bickering ..... That is all

With pleasure

we not saying its two people, we saying more it will be a skeleton in comparison to whatever they have in the day, and as such its not really going to make a dent in daytime call queues even if 100% night staff were retained and moved to the daytime.

At my call centre the difference in daytime calls and night time was absolutely massive. Nighttime was almost completely dead, the night staff were having to catch up on offline stuff in addition to taking calls so they were not sitting there twiddling their thumbs. Consider that plusnet leave tickets unanswered for several days at a time, it would have been more sensible to have night staff deal with the tickets. Either there is some seriously bad resource management currently at plusnet or they are going all out on cost cutting agressively. It may also be they deliberately making a difference between BT broadband and plusnet, so deliberate congestion, less support hours etc. Perhaps too many people have moved from BT retail to plusnet lately and they dont like it.

Edited by Chrysalis (Sun 28-Jun-15 18:54:05)

If they don't move to Plusnet it will be to an ISP outside BT Group, so it's cutting of their nose to spite their face if that is the policy.

I imagine that even away from these forums, and possibly with the hundreds or thousands of Anonymous visitors per day, (currently 25 registered and 119 Anonymous active withing the last 10 minutes), there will be something in six figures fed up with the huge rental and other charges from BT Consumer to pay for BT Sport, TV and suchlike that they have no real interest in.

A lot of them will be on expiring or expired 12/18-month minimum terms.

In reply to a post by professor973:

If you could clamp down on sotty attitudes, you may find less bickering ..... That is all

I'm sorry but I did what wrong exactly?

Your the one who came at me on a defensive and then replied to me with an attitude just like you have been doing on here for the past 2-3 weeks.

Some have retaliated quite abruptly but I won't be doing that.

In reply to a post by professor973:

You can get TOP customer service, no contract tie-in even for fibre and the best ever call rates from my ISP. They have and still are jumping through hoops to sort my flaky line.
https://pulse8broadband.co.uk/fibreoptic-broadband

You seem to be a one man promotion band for this ISP and that really puts me off - sorry. And so they should be sorting out your line - it's in the supply of services regulations. Nothing special there in my eyes. HOWEVER

When they have over 100 "they are awesome" ISPr reviews and a bit of history behind them then I will look at them..

In reply to a post by professor973:

Yes if someone is slagging a good provider off.

As you are not a current Plusnet customer then who are you to call them good? Also no one slagged off your beloved Pulse8 so really sir you need to pipe it down don't you?

I think that you just jumped in and that's wrong. But that's only what I think so won't count for much