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Standard User deleted
(deleted) Mon 29-Jun-15 13:46:00
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Re: Support hour changes?


[re: ChrisAO] [link to this post]
 
Did you ask at night?
Standard User jelv
(knowledge is power) Mon 29-Jun-15 13:46:22
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Re: Support hour changes?


[re: deleted] [link to this post]
 
Asking someone to give details of exactly where they sourced information from? That's a bit ripe coming from you!

jelv

Plusnet user since November 2001
Standard User ChrisAO
(newbie) Mon 29-Jun-15 13:56:53
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Re: Support hour changes?


[re: deleted] [link to this post]
 
Of course, that's when (on the few occasions that I need to call) I prefer to call, unless it's something that is red hot urgent.

Edited by ChrisAO (Mon 29-Jun-15 15:33:07)


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Standard User ChrisAO
(newbie) Mon 29-Jun-15 15:48:16
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Re: Support hour changes?


[re: jelv] [link to this post]
 
In reply to a post by AndyHCZ:
Who exactly did you ask?

In reply to a post by jelv:
Asking someone to give details of exactly where they sourced information from? That's a bit ripe coming from you!

My thoughts entirely, but the other thought that has occurred to me is that they won't have 2 call centres open overnight at present anyway. I would lay money on it being Sheffield only.

ChrisAO
Plusnet customer since June 2003.
Standard User deleted
(deleted) Mon 29-Jun-15 16:31:47
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Re: Support hour changes?


[re: ChrisAO] [link to this post]
 
Yep, Leeds closes at around 7pm (or did in January)

Sheffield was staffed fully upto Midnight.

By fully I mean around 25 or so staff and the night shifters. wink
Standard User flippery
(experienced) Mon 29-Jun-15 20:16:18
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Re: Support hour changes?


[re: deleted] [link to this post]
 
In reply to a post by azrael316:
In reply to a post by ZenUserJP:
There were 2 until 2013 when there were 4 and then 2 again. I know this because I used to be one of the 2 because no one else in my team wanted to do it. So I often did 2-3 rows of nights at once - at £100 per 4 shifts on top!


So, which team were you at Plusnet? I was there around 2012 to 2015. wink


On another thread poster said he was 71 now. Hm
Standard User TheFunkySpy
(knowledge is power) Sat 04-Jul-15 19:55:44
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Re: Support hour changes?


[re: deleted] [link to this post]
 
I always called the night shifters because they seemed to be better informed and had more time to deal with any issue(s). A shame.
Standard User deleted
(deleted) Sat 04-Jul-15 20:02:27
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Re: Support hour changes?


[re: flippery] [link to this post]
 
In reply to a post by flippery:
In reply to a post by azrael316:
In reply to a post by ZenUserJP:
There were 2 until 2013 when there were 4 and then 2 again. I know this because I used to be one of the 2 because no one else in my team wanted to do it. So I often did 2-3 rows of nights at once - at £100 per 4 shifts on top!


So, which team were you at Plusnet? I was there around 2012 to 2015. wink


On another thread poster said he was 71 now. Hm


Like no one old has ever worked at Plusnet? Hm back at you
Standard User Apprentice
(knowledge is power) Mon 06-Jul-15 09:01:26
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Re: Support hour changes?


[re: MrSaffron] [link to this post]
 
Phoned PN around 2.00pm yesterday (Sunday) and eventually got through to CS (UK) about 30 miutes later, got through to BT CS (India) in less than 5 minutes prior to making the call to PN.

plusnet user
Standard User RobertoS
(elder) Mon 06-Jul-15 10:06:57
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Re: Support hour changes?


[re: Apprentice] [link to this post]
 
How useful was each?

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync 58162/14182kbps @ 600m. - BQM
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