I've had no real problems with Plus.Net - whilst the house move was a bit of a problem, it didn't take a long time to get everything sort (especially after I got my Home Hub 5). Speeds are consistently fast.

The only real problems I have at the moment is trying to get my YouView PVR sent back - so far, no returns bag has materialised, so I hope the last online chat will solve it.

The telephone waiting times are poor - whenever I have had to phone the wait time was always over 30 minutes - which is why I tend to use the online chat. Whilst the wait time for that could possibly be improved, a 5 minute wait or so isn't too bad (and gives me the time to write my message anyway). Plus, it does have the advantage of not having to wait for an answer and you can get a record of the conversation in case there is a dispute.

Don't forget the less technical person probably would be elsewhere, hence the reviews elsewhere. Sometimes it seems that the writer cant really work out how to turn their computer on, and blame PlusNet for that... Which does make me think that a few of the complaints that PlusNet do get are actually caused by other companies, namely BT OpenReach.

Not particularly looking forward to the price rises in September. However, if you want a decent service, PlusNet will still be the cheapest fibre plus line rental around.

Edited by deleted (Thu 06-Aug-15 15:59:26)

In reply to a post by RobertoS:

AAISP Home::1. Phone went to Pulse8 (from BT) on 28 July.

Great choice. Too expensive for my usage.

So back to ADSL2+ ?

On the odd occasion I would like a 2mbps upload as I only get 0.8mbps but for 98% of the time I don't need it. There must be thousands of other users of the internet that would be more than happy with 40 down and 2 up.

What has that got to do with Bob switching from fibre back to ADSL2+ ?

That isn't necessarily the case as Home 1 also has the options of 80/20 and 40/10 as an addon

I know - another £35 for 80/20 making £60 and still limited to 100GB without paying even more, with expense of line to add.

It's an extra £15 for 80/20 on top of the adsl2+ price.

In reply to a post by gmoorc:

It's an extra £15 for 80/20 on top of the adsl2+ price.

Yeah, My bad. Just noticed it should be £40 and not £60. What threw me, was the £35 for another add on ... 200GB usage making £75 without line rental which is worse, and a silly price to me for what is still a limited service, be it more than enough for most folks.

Yep. The page could probably do with being a bit clearer because.....you've misread it again

At least I think so! The way I read it is that £35 is the full price of Home::1 with 200GB included.
Then add on £15 for the 80/20 so £50