In reply to a post by RobertoS:

I too have often done a few short (less than a minute) disconnections within quarter of an hour when swapping kit around and suffered no ill effects.

This 30 minute thing seems to be a recent "internet myth" to add to the many others . IIRC it first came along as an exaggerated way of waiting for a PPP session to drop normally at the ISP, for those with no (or no obvious) PPP session close facility in their router.

It is NOT an "internet myth" as far as FTTC - see my response to Mr.Saffron above. It may well have been distorted over the years as a consequence of Routers not having a Disconnect button for the PPP, but that is more likely to be in cases of combined modem/routers especially on ADSL/2+. If you do not have a Disconnect button, then you should "Pull the power plug" not just unplug it from the line.

In reply to a post by RobertoS:

If I just want a re-sync until recently I just pulled the HG612 power cable out of the HG612 socket, not touching the router at all. Waited say 20 seconds and plugged it back in.

IF you choose to do that, as mentioned above, if you have no other connection issues, fine, BUT it should be at least 30 seconds, there is specific Openreach guidance on that.

I didn't mention disconnecting the OR modem from the line.

The Openreach guidance refers to CPs needing to have their PPP session drop shorter than the re-sync time of the modem from whatever cause, so as to receive an update on the new sync speed which is triggered at PPP connection time.

Your post about 30 minutes or so, and your rigmarole about the procedure to follow, are most certainly the stuff of myth I'm afraid. Have you any official sources for your ideas?

DLM counters have nothing to do with this.

The 'pay' site makes a lot of misinterpretations about how DLM works based on the ASSIA v BT court case ruling, particularly about how the data from the 15 min bins is analysed.

The fact is though that this 30 min thing is a complete myth and irrelevant to how RAMBo analyses the 24hr data.

Edited by deleted (Wed 26-Aug-15 14:27:58)

I can't see anyone having mentioned unplugging from the BT socket only. Rebooting requires a power off and on.

In reply to a post by RobertoS:

I didn't mention disconnecting the OR modem from the line.

Excuse me You talked about pulling the power plug on your HG612. So now you are going to try and convince me it doesn't contain a modem

People are getting confused between two issues here, PPP sessions and Sync - which started because unfortunately Andrew's post mentioned resyncing the modem which I've already said will have no beneficial effect on a stuck stale session. Go read all the posts on Plusnet's forum last year where users did this to no avail.
I've tried to split out the two aspects here - resyncing and PPP sessions.
The Openreach guidance to which I made mention of the 30 seconds is specifically about a simple straightforward resync - nothing else, you have confused it by mentioning PPP again and that is a different bit of Openreach documentation.
Even AndyCHZ has quoted the Openreach guidance to which I was referring.

In reply to a post by RobertoS:

Your post about 30 minutes or so, and your rigmarole about the procedure to follow, are most certainly the stuff of myth I'm afraid. Have you any official sources for your ideas?

In reply to a post by AndyHCZ:

The fact is though that this 30 min thing is a complete myth and irrelevant to how RAMBo analyses the 24hr data.

Complete garbage. Go and read ALL the stuff on kitz where not only do Openreach documents and data get quoted, but I also prefer to believe the experts that work for Openreach and especially those at the coal-face that know about these issues rather than someone who just reads and quotes from Openreach documents and doesn't always get the technical interpretation correct.

In reply to a post by AndyHCZ:

The 'pay' site makes a lot of misinterpretations about how DLM works based on the ASSIA v BT court case ruling, particularly about how the data from the 15 min bins is analysed.

Another red herring, this is totally irrelevant to any of this.

In reply to a post by AndyHCZ:

DLM counters have nothing to do with this.

Correct, DLM counters have absolutely nothing to do with Stale sessions.

In reply to a post by broadband66:

I can't see anyone having mentioned unplugging from the BT socket only. Rebooting requires a power off and on.

It wasn't, it was just supposed to be a bit of clarification on how you should best resync the modem, and the issue has been confused again.

Mildly embarrassing.

I guess people from the 'pay' site also attend the monthly product group meetings with OR...

Disconnecting a modem from a line to most people means disconnecting the DSL cable at one end or the other. It doesn't mean causing a loss of sync by powering it down.

You seem to completely misunderstand everything about the subject, and not realise that everyone you are disputing the issue with here knows an awful lot more than you. Considering your odd interpretation of the language in several places perhaps your misconceptions are to be expected.

Gabbling on about problems people have had in the past on Plusnet and Kitz forums is pointless, particularly if you were involved in giving incorrect advice.

Equally pointless seems to be trying to educate you, so I for one will give up. I shall merely try to help people I find you misinforming.

However, before I go:-

Clicking Disconnect and powering off the Router should be done before even contemplating turning off the Modem

If you mean closing the PPP session, say so. Disconnecting means removing physical connections. It is possibly "best practice", but is rarely a necessity.

If anyone is going to turn off their Modem, it should be turned off for at the very least 30 minutes and preferably a hour to ensure the sync loss doesn't get counted as a drop in connection and it resets some of the DLM counters.

Utter drivel.

But it any event I'm not certain that turning off the modem will help resolve a stuck stale session.
Certainly on 20CN, turning off the Modem/Router for an hour always cleared stale sessions, and Plusnet gave similar advice for 21CN when they had quite a few stale session problems with those Network issues.

Everything you say after the first sentence of it contradicts that first sentence.

Quite apart from the fact that "turning the modem/router off for an hour always cleared stale sessions" is not true. As you say immediately afterwards:-

Unfortunately, in a lot of cases, it's still necessary to get Plusnet to kill the stale session.

What is this "pay" site I have seen mentioned a few time recently please?

Edited by RobertoS (Wed 26-Aug-15 15:42:43)

In reply to a post by AndyHCZ:

Mildly embarrassing.

I guess people from the 'pay' site also attend the monthly product group meetings with OR...

I bet they don't boast about having access to info, and then back-pedalling when asked to prove /back it up, unlike what you do,when claiming it to be fact, citing that it's that old cop out chestnut "commercially sensitive" info,
You i think post a lot of tripe!! in order to deliberately mislead people and disrupt things

Edited by tommy45 (Wed 26-Aug-15 17:08:25)

In reply to a post by RobertoS:

What is this "pay" site I have seen mentioned a few time recently please?

I don't know for sure what he means by PAY site, but he possibly means that because Kitz accepts voluntary donations from those that may wish to make a donation, nothing more ,it's in no way as he describes ,yet more misleading off topic, and disruptive comments from him This

Maybe he would like to clarify what exactly he means by PAY site or will he be unable to answer that too due to it being "commercially sensitive" information to discus on a public forum ?

Edited by tommy45 (Wed 26-Aug-15 17:51:03)