Maybe their system has to go through one more period of billing then the refund is applied!

We had a strange first bill from VM. They'd overcharged for the first month. When queried I was told that they couldn't re-bill but that our future monthly repayments would be reduced. Seems when billing systems are set in motion then no manual intervention is allowed.

Edited by broadband66 (Fri 28-Aug-15 17:11:58)

But instead, they're sending me email and SMS with payment demands.

Plusnet owes me money, not the other way around. [expletive deleted]

Been there

ikr. And the forums are full of people complaining about the same thing, yet Plusnet can't seem to fix it.

Aaand now they're whining that my card details are out of date.

Excuse me? I don't remember giving Plusnet a continuous payment authority. Seems like we're drifting from incompetence into illegality (or, at least violating PCI-DSS).

For the record, the refund finally hit today, which was exactly 10 working days. While I'm glad this part of my complaint is resolved, I remain disappointed that Plusnet are so slow at sorting this out.

Now, for their next trick, perhaps they'll please stop sending me passive-aggressive email and SMS requesting payment for money I don't owe them.