Hi there,

I see we replied a few days ago and asked for some tests/info. If you can get back to us on the ticket if you're still having issues we'll pick this up again.

Chris

I didn't receive either text or email notification of the most recent updates to my ticket. I've just replied to the ticket.

In effect I did what was asked more than a week ago when I changed from using the OR modem/PN router to my own modem-router. Thereby eliminating the modem and router as possible causes.

A few minutes ago I decided to eliminate other potential problems at my end by doing the speed tests from a couple of other PCs. All connected to the router with wired connections. The other PCs are giving the expected 37MB/s or so. Looks like there isn't a fault with PN at all. First indications are that I have a faulty ethernet cable in my home network.

Feeling slightly embarrassed.