Hi everyone,

Sorry for the rant last night, sort of blew my top a bit

I'm still without a connection, I have entered the username provided by Zen and my account password into the router but still getting CHAP Auth. Failed and Modem Hangup...

FYI, Ignition I don't have Virgin Media at this location due to useless network locally...

I'm going to contact Zen and see what they say!

Strange to read about your grief, I'm also leaving PlusNet scheduled for tomorrow the 16th but so far this morning everything is working as normal, although I'm assuming nothing will happen until tomorrow?

Well it turns out that it was today for the migration and Plusnet had got the date slightly wrong...

if your's is the 16th (quoted by new provider) then you will lose access to the internet at midnight as Plusnet seam to just cease the account!

Are you connected to Zen then? I did say I thought it would be today.

As it was a strange sort of migration, (Zen is not conventional LLU), a time lag during it could have been simply what happens.

Just [censored] that Plusnet said the 16th and cut me off early!

I'm suggesting they didn't cut you off. The migration process started while you were trying to use the connection, and took a while.

They sent me an email saying I had left within minutes of that happening to me.

I'v already given a theory as to why they said 16th. That's why I asked what Zen had forecast.

Edited by RobertoS (Tue 15-Sep-15 11:17:23)

I don't know... anyway I'm away and everything is performing better since!

Was there anything in the login details that you hadn't realised, such as the VPI/VCI that I suggested?

Oh yeah sorry and no there wasn't!

Should still be 0/38 but Zen use their LLU backhaul and supply a standard pppoe VDSL2 connection don't they? If so the VPI/VCI wouldn't matter as it does not apply?

Edited by deleted (Tue 15-Sep-15 12:03:28)