In reply to a post by Oliver341:

Seems to happen a lot. Perhaps Plusnet just add one day to the date BT Wholesale give them when telling customers their migration date.

I think it's an issue with switching between LLU and BTw!

I think BTw migration is straight swap of user details where the switch to LLU requires the line to be released by one then picked up by another...

In reply to a post by broadband66:

Best time to get some sleep!

Also the best time to get backups and large downloads done!

Unlimited and fast speed should have no bearing on time.

The switch to LLU is an actual physical cable change whereas switch within BTW is just a software change. It's possible that BT made the physical change to your line but that Zen hadn't yet done their bit to bring you onto their network - potentially nothing in PlusNet's control at all.

Plusnet have confirmed that they ceased my connection at midnight....

If Plusnet didn't do that then my connection would of stayed up until the physical change that happened this morning!

In reply to a post by broadband66:

Unlimited and fast speed should have no bearing on time.

Yeah well uploading 10's of GByte's during the day when your also emailing attachment's and making and received VoIP calls.. ect....

Until we get simultaneous upstreams and downstream's we will be stuck doing such task during the small hours.

In reply to a post by ian72:

The switch to LLU is an actual physical cable change whereas switch within BTW is just a software change. It's possible that BT made the physical change to your line but that Zen hadn't yet done their bit to bring you onto their network - potentially nothing in PlusNet's control at all.

As the original poster is on FTTC, it's just a software reconfiguration of the Openreach systems to present traffic from the customer's FTTC DSLAM port to the Zen C-VLAN at the handover point rather that the BT Wholesale C-VLAN.

I made the transition from BT Wholesale to Zen LLU last year whilst a Zen FTTC customer because Zen unbundled my exchange. The connection dropped on BT Wholesale at 00:21 and came back up on Zen LLU at 00:33. Obviously there was no change in PPPoE user name and password involved, as I remained a Zen customer.


I thought Zen had MSANs in at least some exchanges though I appreciate there is some doubt as to exactly what Zen install. Unless things have changed, Zen always use WLR3 for voice rather than a voice line card in a Zen MSAN.