BT currently have high work stacks in many areas causing faults and new installs (of which this would be considered as) longer to get an engineer assigned to.

Matt

Edited by uno (Sat 19-Sep-15 02:23:37)

I doubt that I was beaten too it.

Why not? BT engineers cover a much larger area than just one cab and were most likely fully booked carrying out installs elsewhere in the area, not necessarily even the same exchange,

Agreed - many don't realise that; and should priority be given to such a new install or repairing a disabled person's line?


Many years back in a different situation, the manager of our Engineering Lab Workshop employing about 300, told me that he only scheduled ahead for a 60% loading; as later priority/emergency work, sickness etc readily took up and over-flowed the remaining 40%, leading to frequent overtime.

In reply to a post by jchamier:

In reply to a post by Mike_Williams:

Also why is an engineer visit required for a self install?

You don't want a self-install in case you have poor wiring at home. Having an engineer visit means you will get the best speeds possible from your home and the wiring in the street to the cabinet.

this is not always the case , i had an engineer install and he didn't do any checks at all , plugged the modem in after i told him which cable to use plugged the router in ,said all the lights are lit your ready to go. I had to check i was connected to the internet and did a speed test to find out what i was getting, He was a Kelly contractor even told me that they had stopped making the HG612 modem and that's why i had to have an eci one, left great feedback for him when they texted for it