In reply to a post by MrSaffron:

What detail is there on this guarantee that an engineer install guarantees range A speeds from FTTC?

It is more likely because they will resolve internal wiring and do some checks, but never seen it as a guarantee

You know exactly what I mean!

if the OP was to have self install over managed they would be restricted to complaining about speeds below those listed "impacted" though in this case that won't be a huge issue, but if it where like mine it would mean a considerable margin of speed lost before Openreach would even consider a visit to fix!

Yes I know what you were talking about, but the use of the word guarantee with its implications is invalid. If an engineer arrives and all the tests show the lower speeds are all that is possible e.g. estimate was just wrong before they is nothing you can do to force the better speeds. A guarantee implies there is.

That was''t my point to be honest, thought its a fair one..

My point was if (with this) syncing at 59000Kb/s was to reduce to 55000Kb/s, I could call my CP and request a check which will fail and an engineer to find out whats wrong and resolve,

However that would only be possible because my original install was managed and a self install would be considered impacted so I could then see my speeds drop to 45000Kb/s before any action where taken.

That would be a significant difference, specially for someone with lower 'clean' results.

lucky for me though that looks like an update recently on that checker as it used to be as low as 35Mb/s..

For the self install, do you have your own modem or are Plusnet sending you one?

In reply to a post by jelv:

For the self install, do you have your own modem or are Plusnet sending you one?

They are sending me an OR modem in the post, should arrive today.

I have a Netgear D6400 which should be able to be connected directly to the VDSL line.

I ordered the PN router and OR modem so that I have a backup method of connecting.

There is NO excuse for not letting me know.
Afterall BTOR are a communications provider !!!


Alas I can tell you're not used to dealing with OR, because not communicating is entirely normal for them. Missed appointments... regular problem, turning up and failing the job for all kinds of ridiculous reasons, absolutely normal.

And as already said, it is the ISP that should inform the customer not OR. OR are "merely" a sub contractor.

In reply to a post by ian72:

And as already said, it is the ISP that should inform the customer not OR. OR are "merely" a sub contractor.

My whole point NOBODY told me anything.

In an ideal world the ISP would tell the customer, however, until the job is closed off and the notes placed on the system (OR), the ISP wont know. In most cases the customer is aware before the ISP is and the delay in getting notes updated can be hours and in the case of contractors, sometimes never.

In all cases, by the time the ISP knows, the damage is done.

Proof that engineer should have called me

http://imgur.com/UPcXxS9