Engineer did not turn up :: PlusNet plc

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kasg
(knowledge is power) Mon 12-Oct-15 20:58:37

Re: Engineer did not turn up

[re: deleted] [link to this post]

That is referring to the engineer confirming it while he is there, but he never arrived, so it's irrelevant.

Kevin

plusnet Unlimited Fibre - sync approx 65000/20000 at 450m - BQM
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RobertoS
(elder) Mon 12-Oct-15 21:04:22

Re: Engineer did not turn up

[re: kasg] [link to this post]

Better not let Titus see that picture tongue

_{^{The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.}}
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ian72
(eat-sleep-adslguide) Tue 13-Oct-15 08:48:18

Re: Engineer did not turn up

[re: deleted] [link to this post]

There was no engineer assigned to your install as none were available so there was no engineer to call. Once BT knew there would be no engineer it would be flagged to the ISP. Then the ISP needs to pick that up and action it.

As someone else said the customer will know the engineer hasn't turned up before the ISP will. The process is not great but the ISP is your provider and responsible for the communications.

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