Muppet's clueless muppets is what they are, the capped by plusnet 40/20 product has been withdrawn , according to info posted on their community forum, Seems that the underlying reason could be down to the amount of BT [censored] haul capacity needed to fix their peak time issues lower sync products can't consume as much data as quickly

That same thought had occurred to me!

Here is my account with a few Screenshots to illustrate the degregated Speed test results since renewing my package.

http://community.plus.net/forum/index.php/topic,1454...

The fact that your sync speed - as shown by the IP profile - has dropped is nothing whatsoever to do with changing products as you are still on the 80/20 product so any drop in speed isn't due to anything Plusnet have done

I totally agree with you Jim. majika2007 (majikaz) 's problem is not related to this thread.
I would have said that it looks possibly like a banded speed, but Chris Parr mentioned a sync speed of 50.2Mbps so I'm scratching my head atm. The fact that eci kit is involved will probably not be helping, along with any modem swapping (a huawei 612 was mentioned in the thread) etc. There may even be a REIN issue involved.

You can add me to similar thoughts

yeah those exec's have now integrated over to BT behaviour.

I dont blame the support staff, they need to earn a living.

Plusnet has been using sharp practices for a while.

When we first got FTTC, the downstream estimate we were given was mid-40s. Clearly above 40Mbps.

At the time, Plusnet was charging end-users a fixed price for up to 80/20. However the wholesale price for 40/10 was a couple quid cheaper a month. So they were provisioning people like us on a 40/10 rather than 80/20. Screwing us over for £2 profit.

When we remonstrated, Plusnet said those with "borderline" estimates - only somewhat above 40Mbps - were always provisioned on the lower speed. Arguing that our speed would probably drop below the threshold any way, because of crosstalk. Which it eventually did. But that's not the point.

Sounds like they're doing the same by provisioning only 40/2 when the upstream estimate is somewhat below 10Mbps.

The wholesale price differential between 40/10 and 40/2 is just £6 per year:

In reference to www.openreach.co.uk/orpg/home/products/pricing/loadProductPriceDeta...:

Up to 40Mbit/s downstream and up to 2Mbit/s upstream (including Simultaneous Provide) £82.80
Up to 40Mbit/s downstream and up to 10Mbit/s upstream (including Simultaneous Provide) £88.80

Bit of a joke when the profits from Plusnet, a wholly-owned BT subsidiary, end up in the same BT Group coffers any way.

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Edit: thanks Robert; corrected to 80/20

Edited by deleted (Wed 11-Nov-15 15:51:44)

In reply to a post by edwincluck:

When we first got FTTC, the downstream estimate we were given was mid-40s. Clearly above 40Mbps.

At the time, Plusnet was charging end-users a fixed price for up to 80/10.

There is no Openreach or BT Wholesale 80/10 FTTC product and Plusnet have never offered one.

Sounds like they're doing the same by provisioning only 40/2 when the upstream estimate is somewhat below 10Mbps.

Plusnet don't offer the 40/10 product under any circumstances. Also 40/10 and 40/2 have never appeared simultaneously in their price list.

The wholesale price differential between 40/10 and 40/2 is just £6 per year:

In reference to www.openreach.co.uk/orpg/home/products/pricing/loadProductPriceDeta...:

Up to 40Mbit/s downstream and up to 2Mbit/s upstream (including Simultaneous Provide) £82.80
Up to 40Mbit/s downstream and up to 10Mbit/s upstream (including Simultaneous Provide) £88.80

That's the price to BT Wholesale. Not the price Plusnet pay BT Wholesale.

Your edit, whilst removing the clearly incorrect statement that they charged the same for 40/10 and 80/10, now makes it look decidedly odd. "At the time, Plusnet was charging end-users a fixed price for up to 80/10" means what?