Let's hope they are aware and learn lessons from what happened to TalkTalk several years ago and to Plusnet in the last 18 months or so.

Just as an extra piece of excitement: today Plusnet raised two tickets (questions) on my account telling me that my phone and broadband were transferring away on 29 December. I spoke to Plusnet who checked and told me that Pulse8 had placed an order to transfer both and I needed to speak to them. I spoke to Pulse8, who confirmed that the order was just to transfer the line rental and gave me the relevant OR reference numbers. So, back to Plusnet and I spoke to someone else, who then had to get another person with higher authority/access to check something the normal reps don't have access to, and they confirmed that it was, after all, just the line rental that was moving. So a little bit of stress, but all dealt with fairly painlessly by pleasant people, all of whom I got through to within a minute of calling.

Edited by kasg (Mon 14-Dec-15 17:41:00)

Except for Plusnet who gave you duff info and resultant hassle.

Agreed, they did screw up, but at least they sorted it out and have documented that fact on my account.

Most companies will make mistakes. The better companies will sort the mistake quickly.